The Range, Willenhall Reviews Summary

Customer Service

Pros:

• "The staff were excellent, both cheerful and helpful."
• "Two male staff Carl and Dean went out of their way to help us today they went beyond their daily duties."
• "On arrival a member of staff greeted us and there was a table with hand gel and spray to wipe the trolleys."
• "Staff were helpful in directing us to which side of the enormous store I needed."
• "The staff were really polite and helpful, I spoke to 2 different members asking for different items."
• "Went at 6PM, staff were restocking shelves but the lady working on the wedding section stopped to help me."
• "Always very friendly and helpful staff, tills area was very well supervised."

Cons:

• "On today's visit was not to impressed with the staff."
• "Not !!! very helpful at Customer Help Desk."
• "Place looks a mess, with loads of staff just chatting."
• "It's too cluttered... Not being rude the staff need to look at there appearance."
• "Infriendly staff in the cafe. Seemed they didn't want to make any food."
• "Very poor and staff unhelpful."
• "I found certain of the staff (particularly 2) very rude and unhelpful in the garden area."

Pricing and Stock

Pros:

• "Plenty of Xmas decorations in at the moment at fair prices."
• "Price is there and about, but is aimed at a shopper willing to spend a bit more."
• "Prices are decent."
• "Pocket friendly too."
• "Great choice, good quality and reasonably priced."
• "They have a large variety of items at great prices and they're always in stock."
• "Great choices at good prices."

Cons:

• "Pricing standards are shocking so many items not priced."
• "I do find that if you want bigger items they are never in stock."
• "Half of the items we were looking for didn't have any price tags on or near it."
• "I wanted to buy soil. There were two options on the label: 2 bags for £16 or 4 bags for £10. At the checkout, it turned out that the bag costs £8."
• "Visited between Christmas and new year. Although sign say 50% off Christmas it only applies to some stuff."
• "But be warned as prices are usually in the wrong place and when you get to the till its double the price."
• "Prices are usually in the wrong place and when you get to the till its double the price."

Store Layout and Accessibility

Pros:

• "Car park is free, wheelchair access entrance with trolleys just outside."
• "Plenty of parking spaces, no one seems to park away from the store so one side of the carpark always seems to be pretty empty to park in."
• "The Range is easily accessible by walking about 50 - 100 yards from the main centre."
• "Very well laid out."
• "Large store with a decent free car park and easy access."
• "Massive carpark with ample parking, no steps so easy access for wheelchairs or pushchairs."
• "Very welcoming and wheelchair friendly."

Cons:

• "Whilst the store is great theres so many aisles it was like walking around a maze and i couldn't get out easily at all."
• "It's too cluttered. There's too much on display an not enough space to walk through."
• "Since they have introduced a massive Iceland shop in the middle of the store the range of stuff they sell seems to have suffered."
• "They have tried to cram to much stuff into too small an area, isles to close together, no room to pass each other, claustrophobic and scruffy."
• "It can be quite messy at times."
• "The Isles around the store were far too narrow with pop up stands in them making it impossible to move."
• "Just like all the other ranges, wide variety of items for sale but isles are pretty narrow so can get quite frustrating trying to get through if you have a trolley."

Additional Services

Pros:

• "Nice restaurant with a variety of drinks etc. Nice clean toilets."
• "Love love love the Range. Walking In their today felt so much like Christmas."
• "Love the Range so much to choose from."
• "The whole store offered a good selection of items for your home, children and hobbies."
• "Christmas goodies are always fantastic and reasonably price very impressed & craft stuff is always amazing."
• "Lunch in the cafe was delicious. Jacket potatoes with cheese and beans."
• "They have a wide variety of items here well worth going."

Cons:

• "Food was disgusting, waited 25 minutes for a chicken burger and garlic bread."
• "Its ok cafe is expensive need your bank manager with you as its to much money to eat in cafe."
• "The cafe however is a trifle steep."
• "Never known a cafe so rotten in all my life if you like sausage rolls cakes and can pay by card then your OK came in with cash to pay after waiting seriously for 20 mins tried to order then told its card only."
• "Awful really bad! cafe had little to no food most of the staff very very rude."
• "In the cafe again new lady serving and the blonde middle aged one embarrassed her has she made a mistake on the till."
• "I am not happy with The Range - I paid an extra £20 for express delivery due 02/12 and it never arrived."