Dunelm Reviews Summary

Product Quality

Pros:

• "We had our blinds made from the store and we are satisfied with the quality and the price."
• "The curtains I chose were of exceptional quality. They not only look beautiful but also feel durable and well-crafted."
• "Dunelm is a very good trusted brand. There bed sheets, duvet covers and pillow cases are absolutely brilliant and value for money."
• "Dunelm quality was brilliant."
• "They do great sales and the products are of great quality."
• "I found the curtains to be reasonably priced for the quality I received."
• "What I really like about this place is that most of the furniture is assembled."

Cons:

• "Got some net curtains for my room. Was great. Went back to finish the whole house gave me the wrong sizes, wrong lengths."
• "I bought an item that was obviously sub-standard and not fit for use."
• "They have good stuff but they fail greatly when staff don't acknowledge customer that the big furniture come PARTIALLY assembled!!"
• "Ive ordered from Dunelm 2x and both times the products came in poor support and packaging and damaged."
• "Never buy anything from Dunelm bcs i order my home curtains and pelmets in last end of july 2018 still today 5.5.19 they hanvt finished my wirk."
• "First time I purchased an item from Dunelm and not happy with the quality of the product."
• "Made to Measure is very bad if you are booking for a floor-to-ceiling window."

Customer Service

Pros:

• "Helpful and friendly staff, efficient at the tills and understanding about returns."
• "Perfect store of Dunelm, with great staff, who are very helpful, kind and attentive."
• "Cashiers are extremely helpful, accommodating and very pleasant."
• "Came into your cafe for a meal with a number of friends yesterday. It was a great experience. Your staff were so kind and helpful and nothing was too much for them."
• "Staff members were very helpful and offered assistance at every point in the store."
• "Amazing friendly staff on tills always happy to help."
• "Moreover, the friendly staff members warmly welcome customers upon entry, making for a pleasant shopping experience."

Cons:

• "Some staff were helpful, others just didn't want to speak... still showed me where stuff was but not 1 word left their mouth."
• "I was told I will be thrown out, and heard racist remarks about me and my wife."
• "Very poor customer service. Stay away. Don't waste your time."
• "The terrible customer service from the little asian lady at checkout and the european manager was just atrocious."
• "The other young lady also joined in with the appalling customer service she didn’t want to give her name to us."
• "The younger member of the staff threatened to call the police just because they didn’t want to give the refund."
• "One of the absolute worst customer experiences I've ever had, terrible staff, mixed with a very confusing Click & Collect system make this one of the worst places to shop."

Store Experience

Pros:

• "Amazing store for household goods. They do everything from electrical appliances to cleaning products.. literally you name it!"
• "Great place to shop for your home...good quality products."
• "Brilliant shop. Has so much variety of almost every eventually you can think of."
• "This shop always has items you want for the house or office."
• "I love this shop. You can buy items for all the rooms in your home and plenty of items for the garden, too."
• "Really lovely store, lots to see, and to get ideas."
• "The store is well organised and has good quality products."

Cons:

• "Got nothing done in Dunelm. Not enough material for curtains."
• "Didn't give me all my items, then said i would be refunded, had to chase customer services to get my money back."
• "There isn’t ever enough staff on the till, or enough stock in the tableware section."
• "Got frustrated at the lack of customer service and left without the product."
• "But the staff at the checkout counter could be more friendly."
• "However staff were moody and disorganised at collection."
• "The store was in such a mess we didn't buy anything."