The Range, Maidstone Reviews Summary

Customer Service

Pros:

• "Plenty of stock. Staff generally helpful and friendly."
• "Customer Assistant very helpful when I managed to get hold of someone to help me."
• "Brilliant customer service from Paul on the till he was very helpful and friendly."
• "I was so pleased with the staff..so very helpful every care and companion was shown to me as a customer."
• "The store is very clean and tidy, well maintained and the staff are very friendly and helpful."
• "Went in to get a bbq we'd seen, but couldn't carry it... She came to our rescue and even took the bbq out to the car for us."
• "Had to replace a broken Christmas gift. So pleased they had my item in stock. Staff at till wrapped it in bubble wrap to protect it. Very friendly and helpful."

Cons:

• "A lot of the staff don’t have good customer service skills."
• "The staff seem pretty much dead inside, no one smiled or made eye contact."
• "Most unhelpful and couldn’t care less."
• "The young lady barely moved or looked at me."
• "Staff unable to solve the issue and a very rude manager who choose to make fun of customers instead of solving the issue."
• "Unfortunatley staff are rarely around and often act like it's a bother if you ask for help."
• "Staff very unhelpful and when I ordered stuff was told the wrong information 3 times."

Store Layout and Accessibility

Pros:

• "Good products. Well laid out so you know what's where and a coffee shop to have a quick sit down and chill before going to the other shops in the vicinity."
• "It is very well laid out and easy to find what you are looking for as everything related to a specific thing can all be found in the same place."
• "There is plenty parking with max 3 hours stay."
• "Easy to find as it's in a retail park."
• "Open as an essential shop during lockdown. Hand sanitizer and staff at the front door to monitor activity."
• "The Range in Maidstone is excellent. Great range of products, low prices. Customer toilets and coffee shop too."
• "The Range is a Huge Department Store with many different products on Sale."

Cons:

• "Big fight outside between women pulling hair etc... did not feel safe shopping there we just left without buying anything."
• "The only downside is it's tricky to fit down some aisle in my wheel chair, there are no wheelchair trolleys."
• "The main issue is that there are probably too many items for the floor space. In some areas it can feel like a jumble sale."
• "Unfortunately the store was rather cluttered with pallets of stock in certain aisles which we wanted to get to."
• "The store just always looks untidy and the aisles are tight so even in the days before COVID it was a pain with trolleys or buggies."
• "I use a mobility scooter and found it very difficult to navigate my way round the store, with narrow aisles and rollers of stock scattered around the store."
• "Not liking how the new manager has extended the snake-like queue for the tills."

Product Quality and Pricing

Pros:

• "Having got annoyed at a cupboard door handle that broke after only two years we were pleasantly surprised when The Range gave us 2 free replacements."
• "They offer high-quality products at affordable prices."
• "Quite like The Range, as it has such a wide range of products at reasonably cheap prices."
• "There is a really good selection of many items and a lot at reasonable prices."
• "Affordable home ware. A great range of items and they're reasonably priced."
• "Very good and reasonable priced home and garden, pet and some sports items as well as a good mixture products ranging from biscuits and sweets to toys and art supplies."
• "The Range Store had a great selection of home decorations at reasonable price when compared to other stores."

Cons:

• "A price shown at the shelf and a bigger price when you pay for the products!"
• "Please be careful when purchasing from the range, items are advertised at one price and yet they will charge you a different price at the till."
• "Went to get all of the things my daughter needed as she is off to uni. Ended up getting only half of what we needed as the price on the shelves do not match the products."
• "I buy the same item from the craft section over and over again - and the price on the sticker is ALWAYS different from the price they charge me at the till."
• "Extra item added to bill. The have an issue the staff know about where items not even available to buy are being added to some bills."
• "The pricing labels are unreliable in this store."
• "Shelves half empty, pallet of stock waiting to go out in the middle of the shop floor, prices missing off of shelves."

Cleanliness and Maintenance

Pros:

• "The cafe inside was a little small but they catered for the kids quite nicely, even turning a sandwich into a toasties for us without charge."
• "Could do with someone wiping high chairs and tables a bit quicker to keep up cleanliness but overall, not bad."
• "The store is very clean and tidy, well maintained and the staff are very friendly and helpful."
• "Stopped here on our way home from visiting friends and it was a good experience. The shop was reasonably busy and people were being sensible by wearing masks and keeping their distance."
• "The Range is a huge Department Store. That has many varied Sections of Stock."

Cons:

• "Don't visit this place on a hot day! There is Zero air conditioning, which makes the building unbearable to stay in longer than 5mins."
• "The Cafe cups and knifes and forks wasn't clean."
• "Took my daughter to the toilet and they were beyond disgusting I had to hold her to stop her touching anything."
• "Despite the decent and cheap products there's an underlying hygiene problem in the store that isn't obvious on the surface."
• "The door leading into the toilets is absolutely filthy and it sits right next to the cafe."
• "Unfortunately not impressed, We ordered 2 sets of plates and bowls from here but when they arrived one of the plates were damaged."
• "Hard to negotiate the distancing rules due to covid made all the more difficult by staff restocking shelves and leaving stacks of cardboard around."