Address: Nantgarw Rd, Caerphilly, CF83 2AX, United Kingdom
Phone: +442920887516
Rating: 4.2
based on 483 reviews.
Service
Pros:
"Considering there were only two staff working during our visit. The service was outstanding."
"The service we received on our recent visit was excellent, food was good and on time, our waitress Lauren was exceptional."
"Service was great and very friendly. Our steaks, pies and mac and cheese were excellent and I was really pleased that they still do sweet potato fries-a favourite! It made a birthday special."
"The waiters and waitresses were all very friendly and professional, they checked in on us often and we were never left waiting."
"The staff and management are so happy and friendly, will definitely be dining there in the future."
"The barman, Jack, made conversation with us all and asked us about our evening which we thought was very considerate."
"The service was super fast, staff welcomed us, and acknowledged us as we left as well."
Cons:
"Took an age to serve two main courses and 1 dessert."
"From ordering on the app it took 50 minutes to arrive."
"starters was cold... waited 45mins for mains that was as said before cold."
"Not once was we asked if our meal was ok. No attention by serving staff to the customer."
"Service not to the standard I would expect and seems to have gone down hill since the original management have gone."
"Food was very slow in coming out to the table over 40 minutes wait."
"Service was really slow...had to wait for our beverages and ask about them twice."
Food Quality
Pros:
"The chef done a brilliant job and presented the meals brilliantly, it has a variety of choice whatever your needs/preference."
"The food was was exceptional, piping hot and delicious."
"The food was fantastic."
"Food was amazing, staff were friendly and happy which was lovely to see."
"All food was hot, which is rare in some pubs. The food tasted lovely and we sent back four empty plates."
"Food was delish and would probably order the lighter version again, the salad was lush."
"Food exceeds expectations. Had a Medium rare steak baguette, steak was perfect and the baguette wasn't overly toasted."
Cons:
"Absolutely awful food. Ordered a mixed grill sent it back because it was cold, they then recooked the steak which ment it was over cooked, then my chicken was missing off my plate, no apologies from staff."
"The quality of the food was poor."
"Food wasn't the best ordered hunters chicken with extra chicken breast hardly any chips and a hand full of garnish thrown in the middle chicken wasn't hot enough very tight with the cheese on top."
"The spicy burger looked as if it had been run over by a tractor burgers were tastles rolls they had were mini rolls won't be going back."
"The food was mediocre at best."
"Food arrived and was luke warm, kids sausages were like leather and pretty much inedible."
"The food was awful."
Atmosphere & Cleanliness
Pros:
"Great atmosphere, fantastic re-furb. Very clean."
"Such a great atmosphere and we always come back!"
"Very beautiful place to come with family and friends."
"Lovely atmosphere - had a lovely evening here!"
"Great atmosphere and service, friendly staff willing to go above and beyond to ensure a great experience."
"Lovely and clean, friendly staff, great food, and my dog is also welcome and made to feel like a guest as well as us!"
"The pub is beautifully decorated and seemed very clean."
Cons:
"We arrived to be overlooked by people behind us asked why thought u were waiting for drinks without 1 member of staff behind bar on a sat."
"I very rarely put a bad review in but felt it necessary this time, very disappointed with service and food and lack of atmosphere this pub has."
"Looking back on previous reviews of a couple of years ago, it seems that the Red Kite had a good reputation. Unfortunately, this is not the case now."
"Place not what it used to be really gone down hill."
"some positives and some negatives, there was only a couple fully wiped down tables on arrival, the rest still had bits of food or even some glasses on them, the floor underneath our table was dirty and clearly not a care from staff about it."
"However, when we sat down, we noticed that several tables had not had the dirty plates removed after the guests had left and that there were quite a few chips that had been dropped on the floor in the area where people would walk, obviously a hazard!"
"The quiz was not only played inside but was also broadcasted on outside speakers, making it impossible to escape the continuous clamour."
Value & Pricing
Pros:
"The kids meals for a £1 is an absolute bargain!!"
"It's not an expensive place to eat especially with frequent deals."
"The prices was good."
"The food was fantastic and very affordable."
"A relaxing atmosphere with good value for money, what's not to like."
"Food was lovely. Really generous portions and the quality of food was the best we have ever had from there."
"We look forward to returning soon!"
Cons:
"My only issue was premium beer price at over £5 per pint."
"Soft drinks are expensive having to pay over £3.00 for a glass of Pepsi max for a child! off a pump is in my eyes extortionate."
"Orange squash £2.10 or £2.20!!!!!!! Only 45p in the pub over the roundabout."
"£3.85 for a pint of lemonade and £19.10 for a chicken Alfredo that was so small and basic and lacking in flavor."
"The price doesn't match the quality of the food, even at buy one get one free."
"No point in cutting costs if you have no customers."
"The invoice was also wrong at the end and overcharged £7.70."