Sainsbury's Reviews Summary

Customer Service

Pros:

• "staff was client oriented, popped up when they brought all fresh products and placed them on the shelves."
• "Driver nice. Arrived on time."
• "Sainsbury has always proven that if u don't find somethings elsewhere, 'Go to Sainsbury'."
• "Staff are very professional, polite and honest."
• "Sainsbury's are missing an opportunity here with their cafe."
• "Some amazing people who were working tirelessly to assist the elderly, infirm."
• "The staff where really helpful knew what Isle each item was as soon as I asked."
• "I was able to obtain most of our usual groceries & shopping was checked through by a very pleasant lady."

Cons:

• "When I walked all the way through the store to 'customer services', the staff member didn't seem to understand 'customer' or 'service'."
• "The only thing going for this store is convenience. Shelves full of own brand; very limited range of brands."
• "Not enough open tills. I really didn't like the way a 'manager' was talking to her staff."
• "Customer Service area disappeared. Increased number of self serve counters and reduced manned counters."
• "Went to self checkout waited till my turn only to be told only 2 trolleys allowed in."
• "The food and clothing I brought were very good but the customer service has let the shop down."
• "We have to deal with cages and pallets being left and ends of aisles loaded with boxes of food waiting to be placed on shelves."
• "I was able to get most of the items I needed, but it's really not hard to see why they are getting hammered by the likes of Aldi/Lidl."

Cleanliness and Maintenance

Pros:

• "This visit was great, found everything I was looking for, the staff where really helpful."
• "Fresh bakery, butchers etc excellent too."
• "Spacious store. Wide Isles ample parking, on site fuel station."
• "The restaurant area was bright and spacious."
• "The Kempshott Sainsbury's is clean and the staff are friendly and helpful."
• "A large store and very spacious for a supermarket."
• "It was very quiet with not too many people in the store so could move around easily."
• "The store is huge and the isles are wide."

Cons:

• "Ladies Toilets very neglected. Starbucks a disaster, service ridiculously slow."
• "Toilets filthy, with a range of human products on the seats and in cubicles."
• "Had to use toilets, toilet paper everywhere on the floors, toilets were unclean."
• "The only positive is parking and proximity."
• "The coffee shop is terrible. Not once has me or anyone I know had good service there."
• "The restaurant in Sainsburys Kempshot in Basingstoke was very disappointing this morning."
• "You can always rely on Sainsburys......... Never to have the thing you really need."
• "Unfortunately the cafe was not open as we had found on our last visit."

Product Availability and Variety

Pros:

• "Huge store full of everything I need, it's great not having to go to multiple shops."
• "Good for Vegans! Vegan options are expanding all the time."
• "Very big supermarket, incredible range of products, decent prices."
• "Nicest supermarket in whole of Basingstoke. Beautifully layed out, shelves always full."
• "I like the range of products and the layout."
• "It is a good large supermarket that has a fair selection of fresh fruit and vegetables."
• "Plenty of parking. Everything we need. Great prices for quality produce."
• "Overall a much better shopping experience than any of the other supermarket chains, lovely staff, wide aisles."

Cons:

• "Fresh produce range is not as good or diverse as some other Supermarkets."
• "Shocking, all fridges had packed up so no dairy or meat available."
• "Not what I would have expected. I use the Tamworth store as well a totally different experience."
• "Layout is illogical. It is drab & shabby, with temporary shelving over the now closed deli counters."
• "Bought some carrots the other day on our weekly shop, turns out half of them were rotten."
• "I don't know what the problem is at our local Sainsbury's, half the shelves are empty."
• "After years of shopping here I was disgusted to find only 2 normal tills open with long queues at each."
• "I've shopped at Sainsbury's for a lot of years. Not anymore. Shelves are always empty."