Alexander & Co Dunstable Estate Agents Reviews Summary

Customer Service

Pros:

• "Transaction has been seamless from start to finish."
• "She was always very friendly to talk too and always was eager to help."
• "The team at the Dunstable branch were also exceptional in communication."
• "Superb customer service from Gary and Lauren."
• "If you called and you were not in, your contact would call you back, if an email was sent they responded promptly."
• "Every step of the journey Richard and his co-workers went above and beyond the service they provided."
• "Connor always either called us back or responded to emails so quickly!"

Cons:

• "A couple of weeks later some of these issues still had not been rectified."
• "When we exchanged contracts and were agreeing move dates, I was doing all the leg work and heard absolutely nothing from Alexander."
• "In theory this was quite useful however it was somewhat unreliable at times."
• "Not interested once the deal was done!!"
• "It took four days to clean last time."
• "Once my offered was approved, they tried so hard to hook me up to their solicitor and even shared my detailed with them and I had a call! What a great way to share confidential information...."
• "The sales people also did not do well. Having messed up the sale once (the chap had no idea about the property - despite the fact we bought it from Alexanders)."

Professionalism

Pros:

• "I can highly recommend Alexander & Co. The whole team has been very friendly and professional trough the process of purchasing our first home."
• "I also found them to be far more professional than the agents in the other chains."
• "Especially Anne L. has been an excellent property manager - super proactive and staying on top of everything."
• "We sold before the house came to the market, for a higher price than we'd expected, which was a welcome surprise."
• "The years of collective experience at Alexander’s is what really sets them apart from other agents."
• "First class service, very professional, reliable & knowledgable."
• "They were very professional, very responsive with excellent communications throughout the process."

Cons:

• "The sale took a long time due to factors beyond agents and our control."
• "During the few weeks of solicitor discussion, they kept nudging me and my solicitor (without me knowing)."
• "The only thing they should have care after my solicitor started the process, is to wait until all the paper work was done and get their cut, don't keep calling me in the middle of my working time, email me and email my solicitor."
• "There was the occasional issue with Alexanders as a company not always effectively communicating the details of booked in viewings with all parties involved in the property sale."
• "In general the people who are showing the house have no much clues about what exactly the house has to give, loft? no idea, stuff working in the house? neither."
• "One of the worst estate agents out there. Sold me a property clearly sold as 'Freehold'. Only once I was around £2.5k in with fee's, solicitor costs, searches and surveys did i then get told it was actually a share of freehold properly."
• "An embarrassment of a company, please don't ever waste your time or money."

Responsiveness

Pros:

• "Julia was an absolute pleasure to work with, friendly, very professional and responsive."
• "Lauren Curtis was point of contact and was extremely prompt in dealing with everything."
• "Would definitely use again and would highly recommend."
• "These were done easily, quickly and with a great amount of communication so we weren’t anxiously waiting for ages."
• "Always quickly responded to emails and worked around issues very efficiently."
• "They kept me informed of the situation as it happened and if I had any concerns or questions they would look into it and call me back straight away."
• "Every time I spoke on the phone with her I felt heard and knew she'll do her best to help me out."

Cons:

• "Once it was on the market and we had like 3 viewings, there was no interest in selling it."
• "During the pandemic, our house sale fell through yet we didn't find out through our own agents who were Alexander."
• "I have viewed few properties with them, first time the guy was late by 15 minutes which was annoying since I was there early and I had to travel a long way."
• "The rental people let us down twice in a big way with the property when it was rented."