ludlowthompson Tooting Reviews Summary

Professionalism

Pros:

• "Michael is both friendly and very professional."
• "Gerard was very professional, honest and always made time."
• "Jonathan (Tooting office). He was professional, knowledgeable, friendly and a great communicator."
• "Robert had been very professional, proactive, informative and helpful throughout the whole process."
• "Keith was always available via phone or email to solve any issues we had. He provided a very professional service."
• "Michael is excellent, he is open honest and trustworthy and leads his team by example."
• "Everything was quick and professional."

Cons:

• "We were accused of not paying our full rent which turned out to be a glitch on the system however if we didn't raise the fault we would have been over charged by hundreds of pounds."
• "We were completely ignored and taken lied to repeatedly."
• "Do not trust what they say."
• "They were not professional, they only had the interest of the landlord, giving him advice without reading any reports."
• "I would not recommend Ludlow Thompson, the most rude and unhelpful customer service/property management."
• "The referencing process was long and the estate agent had no idea where our money went!"
• "We had a terrible experience with Ludlowthompson in Tooting (Rob and Michael in the renting team), where they pretended to follow a protocol for letting tenants in, and check-out."

Communication

Pros:

• "Charlie was very responsive."
• "He emailed us straight after the viewing with all of the information we needed!"
• "Throughout our communication with Conor, he was both very personable and responsive."
• "His communication was excellent, keeping in regular touch via email and phone so that we were always joined up on the latest status."
• "He answered all of our questions promptly and we were never left waiting."
• "Never having to chase up a response to a call or email was another factor that sets them apart."
• "Excellent communication throughout the sales progression via email and phone."

Cons:

• "Response from property manager to emails rarely faster than 3 working days.... Mixed experience."
• "Poor at best, our booked check-in time was 11:00 it has now taken until 15:00 and no action."
• "However, follow up was not impressive: my conditions were not communicated accurately to the landlord so have been waiting over 2 months for curtains requested."
• "Throughout the two years we rented the property, we didn't hear back on questions/concerns for weeks."
• "They are all over you until the moment you sign paperwork, at which point they vanish."

Customer Service

Pros:

• "Michael went above and beyond to help me."
• "We absolutely couldn't recommend them highly enough."
• "I would 100% recommend Ludlowthompson and particularly Robert from the Tooting Office!"
• "Keith at Ludlow Thompson has been amazing in helping us find and rent our perfect house to rent."
• "Top service from Alexander who got in touch to recommend a flat for us after another one had fallen through."
• "As long as Michael is at Ludlows - I will use them to rent my property."
• "A great service overall that feels different to other estate agents where support can sometimes end at the point of an offer being accepted."

Cons:

• "Do not use this company they will take your money and give nothing back, except a healthy dose of abuse of course."
• "We wouldn't recommend dealing with them or the agency !! Do not trust what they say."
• "Just taken a look at the property and it was not furnished..."
• "Our property manager was Glyn, who was completely useless, and our agent was Rob, who was equally awful."