Address: 58-60 Tooting High St, London, SW17 0RN, United Kingdom
Phone: +442037921068
Rating: 4.8
based on 407 reviews.
Communication
Pros:
"Morgan did an amazing job keeping us in the loop when needed and chasing unanswered questions."
"Kozsheen has been amazing in helping us with our journey so far, always on hand to answer our ridiculous amount of questions."
"He's always available for calls, or he returns calls quickly, and is always affable and gives considered, experienced advice."
"Daniel Todd was amazing, very patient and helpful throughout the process and always available to speak to if needed."
"Antony May (KFH sales branch director) has been by a distance the most effective and professional estate agent representative we have come across."
"Daniel was informative, friendly, punctual and responsive."
"Communication was great, we never had to wait too long for an update, and always received a prompt response to any questions or concerns."
Cons:
"Overall, comparing KFH against my estate agent that was selling my flat in order for me to buy the house, I would rate KFH as 1 out of 10."
"She lied about the flat having a tumble dryer then pretended to not remember the conversation."
"It was also impossible to get hold of the agent dealing with the sale."
"Some issues we encountered included long wait times to get replies to our emails from a few staff members and problems with documentation that wasn't being issued properly."
"I also quickly realised that the agent was avoiding my calls, so I had to use different numbers to call the agent."
"However, when the surveyor turned up at the agency to pick up the keys, no-one knew that the surveyor was coming and the seller was not notified in advance."
"The seller was especially difficult to deal with, but we felt that the agent did not try enough to resolve the many issues we had encountered."
Professionalism
Pros:
"It definitely made a difference dealing with a polite, friendly and honest estate agent."
"Having had many unfortunate experiences with estate agents in the past, working with KFH has been a breath of fresh air."
"I couldn't be happier with the service I've received from all at KFH Tooting."
"Eden Douglas has to be probably the best estate agent I've had to work with."
"He has empathy, which I find lacking massively in many agents I've had to deal with in other companies."
"Olivier was very professional and helpful with supporting me to rent my property as a first time landlord."
"Professional, friendly, responsive, understanding and has found us *exactly* what we were looking for."
Cons:
"There were a few hiccups through the sale & purchase process."
"We then had to re-book the surveyor's time, which has added a total of 3 weeks delay to the whole process."
"The 2 other biggest names in the area came in with valuations between 10% and 20% too high, in an obvious attempt to get our business, before forcing us to cut the price."
"There were complications with the sale and the buying team were painfully slow in processing paperwork."
"On the advert, it was noted that there is underfloor heating, but when questioned how to operate the system, no-one knew how it works."
"This has led to the surveyor being denied access to the property."
"Lesson learned and I won't be using them again in the future."
Customer Service
Pros:
"They really understand our landlords' needs and is very efficient!"
"Really helpful last minute viewing of the House that is shortly to become our home."
"She was knowledgeable about the properties available and took the time to understand my needs and preferences."
"Dylan was very professional, extremely helpful, efficient, and well organised."
"I had a very professional experience with KFH."
"KFH have a slick process, are good at setting and managing expectations."
"Daniel is a great communicator, knowledgeable about both his trade and the local area."
Cons:
"Because of Covid / lockdown, we lost our first buyer - but we needn’t have worried, as he quickly secured a new buyer within days of estate agents opening again."
"We then had the viewing team, who I must say were all so professional and polite and kept us in the loop regarding scheduled, cancelled, delayed viewings."
"She always had a friendly and professional matter, making sure there was no issues in our chain."
"I was provided with timely feedback on viewings and data driven advice on best next steps."
"He communicated information to us clearly and helped us with any questions we had."
"Their professionalism, knowledge, and exceptional customer service set them apart."
"The staff at Tooting were highly professional, polite and friendly at all times."