Kinleigh Folkard & Hayward Tooting Estate Agents Reviews Summary

Communication

Pros:

• "Morgan did an amazing job keeping us in the loop when needed and chasing unanswered questions."
• "Kozsheen has been amazing in helping us with our journey so far, always on hand to answer our ridiculous amount of questions."
• "He's always available for calls, or he returns calls quickly, and is always affable and gives considered, experienced advice."
• "Daniel Todd was amazing, very patient and helpful throughout the process and always available to speak to if needed."
• "Antony May (KFH sales branch director) has been by a distance the most effective and professional estate agent representative we have come across."
• "Daniel was informative, friendly, punctual and responsive."
• "Communication was great, we never had to wait too long for an update, and always received a prompt response to any questions or concerns."

Cons:

• "Overall, comparing KFH against my estate agent that was selling my flat in order for me to buy the house, I would rate KFH as 1 out of 10."
• "She lied about the flat having a tumble dryer then pretended to not remember the conversation."
• "It was also impossible to get hold of the agent dealing with the sale."
• "Some issues we encountered included long wait times to get replies to our emails from a few staff members and problems with documentation that wasn't being issued properly."
• "I also quickly realised that the agent was avoiding my calls, so I had to use different numbers to call the agent."
• "However, when the surveyor turned up at the agency to pick up the keys, no-one knew that the surveyor was coming and the seller was not notified in advance."
• "The seller was especially difficult to deal with, but we felt that the agent did not try enough to resolve the many issues we had encountered."

Professionalism

Pros:

• "It definitely made a difference dealing with a polite, friendly and honest estate agent."
• "Having had many unfortunate experiences with estate agents in the past, working with KFH has been a breath of fresh air."
• "I couldn't be happier with the service I've received from all at KFH Tooting."
• "Eden Douglas has to be probably the best estate agent I've had to work with."
• "He has empathy, which I find lacking massively in many agents I've had to deal with in other companies."
• "Olivier was very professional and helpful with supporting me to rent my property as a first time landlord."
• "Professional, friendly, responsive, understanding and has found us *exactly* what we were looking for."

Cons:

• "There were a few hiccups through the sale & purchase process."
• "We then had to re-book the surveyor's time, which has added a total of 3 weeks delay to the whole process."
• "The 2 other biggest names in the area came in with valuations between 10% and 20% too high, in an obvious attempt to get our business, before forcing us to cut the price."
• "There were complications with the sale and the buying team were painfully slow in processing paperwork."
• "On the advert, it was noted that there is underfloor heating, but when questioned how to operate the system, no-one knew how it works."
• "This has led to the surveyor being denied access to the property."
• "Lesson learned and I won't be using them again in the future."

Customer Service

Pros:

• "They really understand our landlords' needs and is very efficient!"
• "Really helpful last minute viewing of the House that is shortly to become our home."
• "She was knowledgeable about the properties available and took the time to understand my needs and preferences."
• "Dylan was very professional, extremely helpful, efficient, and well organised."
• "I had a very professional experience with KFH."
• "KFH have a slick process, are good at setting and managing expectations."
• "Daniel is a great communicator, knowledgeable about both his trade and the local area."

Cons:

• "Because of Covid / lockdown, we lost our first buyer - but we needn’t have worried, as he quickly secured a new buyer within days of estate agents opening again."
• "We then had the viewing team, who I must say were all so professional and polite and kept us in the loop regarding scheduled, cancelled, delayed viewings."
• "She always had a friendly and professional matter, making sure there was no issues in our chain."
• "I was provided with timely feedback on viewings and data driven advice on best next steps."
• "He communicated information to us clearly and helped us with any questions we had."
• "Their professionalism, knowledge, and exceptional customer service set them apart."
• "The staff at Tooting were highly professional, polite and friendly at all times."