Wellington Reviews Summary

Service

Pros:

• "The service provided by Jacob was excellent and me and my family felt nothing but welcomed."
• "A big thank you to Janet and Georgie who have taken such good care of us in separate occasions."
• "Staff were friendly and attentive and the atmosphere was relaxed and friendly."
• "All the staff we encountered were very friendly."
• "The staff couldn't have been any more helpful."
• "Our server, Jacob, was very nice and took great care of us."
• "The staff on reception were very welcoming and friendly, nothing was too much trouble for them."

Cons:

• "We were not ask for our order and left after around 20 minutes."
• "Dreadful service - very slow, disinterested staff."
• "We waited over an hour for a dry sandwich with no ingredients mentioned on the menu."
• "The service was appalling."
• "Completely unprofessional and abhorrent customer service… looks like the poor reputation that precedes this place lives up to expectation through management."
• "Staff didn't come to ask how food was."
• "The service was nonexistent, told to take a seat and would be called in two minutes, waited 20 no one came."

Food Quality

Pros:

• "The food was piping hot, the batter on the fish was crispy and not at all greasy and the chips were crispy on the outside and fluffy on the inside."
• "The food was great."
• "We had ‘the works” for brekkie, all freshly cooked, it was awesome."
• "The food was excellent (both had the Rib eye steaks) which were cooked to perfection."
• "All food delicious, hot and generous portions value for money."
• "The food was both absolutely delicious and very reasonably priced, especially considering the quality of dishes on the menu."
• "The lasagne was very tasty."

Cons:

• "Disappointing. One veggie option, which was overcooked."
• "It was all flavourless and rubbery."
• "Once the food arrived, we were a little disappointed with the portion sizes of all the meals."
• "The batter on cauliflower was crispy outside but soggy and uncooked inside."
• "Starter soup was stone cold and was sent back, main course was a cheesy leek pie which was so over cooked it was solid."
• "Food was horrific, overpriced rubbish."
• "Food was disgusting fish batter was soggy chips were half raw and white."

Accommodation

Pros:

• "Our room was spacious with a lovely ensuite."
• "The bedroom was clean and the bed was comfortable."
• "Very welcoming staff, room clean and comfortable."
• "Nice room and would definitely book again."
• "The room was excellent, well furnished clean and comfortable."
• "Our room was large, clean and comfortable."
• "This hotel is a little gem!!! lovely big rooms (that are about to be renovated), a fantastic spot right in town."

Cons:

• "The only thing I can fault is that the shower has quite a bit of black mould on the grouting lower down and under the shower door."
• "Lighting on main stairs very dim and no handrail on a short part of the stairs, not good for people who have a sight problem."
• "Potentially quite dangerous if a guest can't get out of the way of the hot water in time."
• "Initial impression wasn't good as the hotel looked very grubby, the carpets on the way to the room were stained and dirty."
• "The hotel was Loud and our room was right by another door which people used so the door would bang a lot, not good if you have a child."
• "Hot water extremely hot and water pressure variable meaning at times a warm shower could switch to be scalding hot and then very cold."
• "One loo roll between 3 loos in the ladies and the door in the men's didn't shut properly."

Management

Pros:

• "The manager was very friendly and made us all feel at ease."
• "The new manager is amazing and has completely turned the place around."
• "The new manager is lovely and staff are very friendly, food is always spot on."
• "We think management handled the matter very well."
• "Manager said come back next time and I'll serve you for free but didn't even want to take my name."

Cons:

• "Looks like the poor reputation that precedes this place lives up to expectation through management."
• "Completely unprofessional and abhorrent customer service… looks like the poor reputation that precedes this place lives up to expectation through management."
• "The management were rude and abrupt."
• "The management were rude and abrupt saying that we had made the mistake and that our order form was hard to understand."
• "The apparently helpful manager, Mr Barry Hughes, told us the cost of the nights stay would be refunded. Well now three weeks later it still hasn't been, in spite of reminders."
• "The manager was incredibly rude and dismissed our complaints and requests to take the food away as we were in a rush."
• "The attitude I was dealing with with this manager was a disgrace."

Atmosphere

Pros:

• "The whole place has a really nice chilled atmosphere."
• "The atmosphere in the restaurant is cosy (especially if you are in one of the seats next to the fireplace)."
• "Very nice town pub. Comfy, a real log fire, so lovely when it's so darned cold outside."
• "The atmosphere in the restaurant was excellent and they had a live band playing whilst we were there."
• "Lovely place to go in the center of Brecon nice little cost areas to sit down and relax great selection of beer and cider."

Cons:

• "Atmosphere resembled that of a care home. Nothing special and should be avoided!"
• "Music too noisy and competing with the TV which was also very loud."