The Deri Inn Reviews Summary

Staff and Service

Pros:

• "Special mention to the manageress, who resolved a query with the food immediately."
• "They showed true character and compassion dealing with such a tough situation on a busy Saturday night."
• "The staff always kind and helpful."
• "Service was excellent, server was very attentive."
• "Staff particularly helpful and willing especially Waitress called Hattie."
• "Staff were very friendly and attentive, check backs, food served promptly."
• "We were served by Hywel who was, as always, very helpful and friendly."

Cons:

• "We stayed a further 35 minutes with plates full of cold food on our table as nobody came to clear them away."
• "Each time having to ask multiple times, at no point did anyone check in on us and how it was going throughout experience despite multiple complaints."
• "Service could have been a lot better especially as you are not supposed to wander around."
• "Really frustrating experience. Went on a quiet Monday lunch time. The pub was very quiet. Took 2 hours from start to finish for 5 meals."
• "Terrible. Ridiculously understaffed so wait times are unreasonable even to just get a drink."
• "This was my first time visiting and to be fair they were extremely busy, however the service was very disorganised."
• "Service very slow. We did not enjoy."

Food Quality

Pros:

• "Went to this place yesterday and found it great. I had the posh fish finger sandwich because that’s how I roll and it was delicious."
• "Well after last Thursdays steak deal which was amazing value for money and taste, we thought we'd try it again."
• "The food was plentiful and delicious, so tasty, we will be returning, Highly recommend."
• "Just had a lovely meal, and dessert."
• "Food was excellent and the staff were lovely."
• "The food was absolutely gorgeous and hot! Staff friendly as always and even better atmosphere with the fires lit 😍"
• "The turkey was deliciously tender, the roast potatoes really crispy and all the other veg etc on the plates were very tasty and thoroughly enjoyable."

Cons:

• "The meat was dry and tough, vegetables undercooked (not al dente!) & Yorkshire pudding burnt."
• "Mains a bit bland and boring."
• "The food was terrible! My vegan mushroom pie didn’t have any mushrooms in it…. It tasted awful, hardly any filling."
• "Our chips were cold and the carbonara was lukewarm and dry around the edges."
• "Meal was not good. Hardly warm and extremely small portions."
• "Fish and chips were overcooked. Pasta was undercooked."
• "Food was cold, taken away to reheat, returned with no brocoli as advertised. Burnt pigs in blankets, tough beef and frozen potatoes."

Ambiance and Cleanliness

Pros:

• "Gorgeous in the inside and out. Three rawing fireplaces, very cosy little nook."
• "Very nice quite large dining pub with tables throughout."
• "Good atmosphere downstairs on arrival - pub was nice and clean."
• "Unusual layout but provides cosy feel wherever you sit."
• "The place looked very clean and all tables were well spaced out."
• "The outside patios/smoking area was all clean and hardly any cigarette butts on the floor or litter, bins were clean and tables also clean."
• "It's also a lovely environment, inside and out - the beer garden is huge and surely the nicest in the area."

Cons:

• "The place was full of children running around. It just had no aura which was disappointing."
• "Disappointing to see guests searching tables for clean cutlery to use for their meals as the pots on each table either had no cutlery or dirty cutlery."
• "Pretty rough place. A group of aggressive, too drunk people, still getting served and dropping beers on the ground (4!)."
• "Didn't like the atmosphere and generally a lack of customer service!"
• "It was dirty everywhere. Guests' plates were everywhere."
• "Really disappointing. Was with a private party in the function room. Meals were so slow being served."
• "Total lack of customer experience."