"The cheese pie came with gravy, but this was a lump in the jug."
"Over cooked and under cooked food."
"The portion of pulled pork was really tiny."
"The korma was liquid like water."
Service
Pros:
"Service is always 10/10, the staff are so friendly and the food is stunning!"
"Five star service from start to finish, we were early for our booking so we got served at the bar."
"The staff were very accommodating and friendly."
"The Service was Fantastic, Extremely friendly, professional and everything was fast and efficient."
"The staff were attentive, knowledgeable, and went above and beyond to ensure that every need and desire was met."
"The service throughout our visit was prompt and courteous and the food excellent."
"The service was fantastic from start to finish."
Cons:
"Dirty plates left on table for over thirty mins (still there as we left)."
"Long waited for food even though we booked a table."
"Service and welcome mediocre."
"Not even any tables laid, we were all asking for cutlery."
"Staff can take a long time to take orders and payments."
"Had to wait a bit, ordered drinks and there was no substitute for a plain sparkling apple juice."
"Me and my family eat here regular and had a lovely experience each time but unfortunately tonight we were shown to a table and sat there waiting for our drinks order to be taken which was only done because I called a member of staff."
Ambience and Cleanliness
Pros:
"All round a great place to go and socialise with family and friends."
"The place is kept immaculate throughout."
"Lovely pub, great atmosphere."
"Very pleasantly surprised by the warm welcoming decor and atmosphere."
"Fantastic atmosphere."
"Beautiful setting!"
"Really nice atmosphere and reasonable prices."
Cons:
"Floor was absolutely stinking from previous customers."
"The pub itself has seen better days."
"Place has gone down hill rapidly."
"Dirty doors from toilets, curtains hanging in rags."
"The tables in this place are super sticky, not dirty - something to do with the varnish but it's very uncomfortable."
"Tables and chairs a little bit shabby 4 different styles of chairs at our table same at other tables when you look around, spoiled the look of the dining room."
"Language of the chefs is disgusting."
Staff
Pros:
"Members of staff are wonderful always really friendly and happy to help in any way possible."
"The staff were wonderfull, very friendly and went out of their way to make it a special occasion."
"Excellent service from all the staff and made us very welcome."
"Staff are polite friendly and professional, they all look like they enjoy working there."
"Great ambience largely due to the excellent waiting staff. Pleasant, courteous and attentive."
"Kelly is a credit to the company, very friendly and always ready to help or get extra drinks and food."
"The staff were really helpful assisting with our disabled family members and very thoughtful."
Cons:
"Your waiters were very scruffily dressed."
"The bar person forgot to wash his hands afterwards, a bit of food hygiene and training required I think."
"Staff are new and need help to understand booking in procedure."
"The other staff seemed lovely enough but appeared like they couldn't be bothered."
"Everyone is noticeably walking on eggshells when this Duty manager is there."
"Barman young lad with glasses ‘told me off sternly’ for taking menus off the bar."