Three Arches Reviews Summary

Staff Service

Pros:

• "Always outstanding service from the staff and the food is always out of this world."
• "Super friendly staff specifically Kelly, sam and groom."
• "Great service tonight from Mia who almost persuaded me to go for the biggest ice cream on the menu."
• "The team are amazing friendly, efficient and the pub is very clean and fantastic atmosphere."
• "Staff particularly Danniel were very friendly and service was good, we weren't rushed as we were a group of ladies who only meet once a year and had lots to talk about."
• "The service is fast and the staff are lovely."
• "Amazing staff, the man that took our orders was brilliant, friendly and courteous bar staff, nothing was too much trouble for anyone."

Cons:

• "The person at the bar was a bit grumpy."
• "When I went to ask staff if anyone was serving, they said there was a one way system and directed me to the way out!"
• "Most of the vegetarian items on the menu were unavailable and the server was very unapologetic."
• "Staff came over as clinical and unfriendly."
• "However my wife was ignored at the bar by the Bahman."
• "the bar staff couldn't have been less interested in serving, more interested in having a chat whilst serving."
• "I got the distinct impression that I was an annoyance who interrupted her conversation."

Food Quality

Pros:

• "The food is very nice."
• "Had the incredible Fish & Chips last Friday, would 100% recommend."
• "The food is lovely too."
• "Food was hot and very tasty, with good size portions."
• "Food was hot, well-cooked, and tasty."
• "Very good choice on menu, but ham egg and chips my favourite pub meal, this was as good as any I've had."
• "The Chicken Tikka Masala was delicious."

Cons:

• "In my opinion, the price/performance ratio wasn't quite right."
• "Had the 'special', steak and ale pie. It was rock hard, dried out, tasteless through overcooking and with thick gloopy gravy."
• "Chicken so crucified it should have been served with a steak knife."
• "Very disappointed ordered steak and chips but got french fries that weren't nice."
• "The food was average and very over priced."
• "The food was literally abhorrent!!, I honestly don't think I have ever had food quite so bad."
• "Probably the worst curry I’ve ever had. Hardly any chicken (3 small pieces), watery sauce."

Ambiance and Cleanliness

Pros:

• "It's lovely inside and if you are a fan of railways it is perfectly themed."
• "The pub is clean, tidy and comfortable."
• "So clean and a great atmosphere."
• "The pub has recently been redecorated with a train station theme."
• "Ambience, decor and cleanliness all spot on."
• "Decor great inside and clean."
• "Nice large pub, lots of tables to choose from."

Cons:

• "Only downfall was the gents toilets, I had to hold my breath lol."
• "Unfortunately the ladies toilets were foul."
• "From the outside it’s a bit shabby and could do with a paint job."
• "Also the loos were a bit messy one had an overflowing sanitary bin and the other had poo stains in bowl."
• "Used drinking straw on floor, single crisp on windowsill, dust on fireside shelves."
• "However undergoing renovations and very strong smell of paint and turps so a little off putting."
• "The toilets were appalling and blood clots on the floor."

Value for Money

Pros:

• "Clean, friendly, very reasonably priced."
• "Food and drink was reasonably priced."
• "The food was amazing and such good value for money."
• "Ordered food which included a 30% discount so was very reasonable."
• "Not gourmet food, but good quality and fairly priced."
• "Food possessed the quality of a frozen roast dinner, I did not found it bad- but cheap."
• "The food is prepare to the highest standard from the kitchen staff and all at a reasonable cost."

Cons:

• "£4.30 for a pint of San Miguel is steep for a brains pub."
• "And desert expensive for the smallest portion."
• "the food over prices for what it's."
• "The food was average and very over priced."
• "Biggest drawback is that they have stopped selling Heineken."
• "Only 4 low end gins and 2 whiskeys available, very poorly stocked bar."
• "Turning the pub into a gastro pub. Which is a pain portion size isn't brilliant plates are stone cold resulting in food Luke warm."

Management and Staff Attitude

Pros:

• "So asked to speak to a manager who in fairness was far more professional and understand."
• "The landlady Jane is always there with a smiling face to greet the customers and always accommodating to us carers and service users."
• "Your staff are a credit to you, they were so helpful and kept everything running smoothly."
• "The manageress was very good when I had a problem with my steak."
• "We hoped that the fantastic work Lyndon and Jane have put in to build up a loyal clientele would be continued."
• "Charmed by the staff's can-do and friendly attitude."
• "Staff friendly I believe there's a new manager, difficult to set into a pub which was run very well by the previous manger."

Cons:

• "Total lack of care and attention to a customer's enjoyment of a meal and drink."
• "We have yet to see the new manager…we have the feeling that things are changing and not for the better."
• "The atmosphere has changed since this chris has taken over and I think we deserve a refund."
• "Even the staff looked as though they didn't want to be there."
• "Very rude bar lady, spoke to me like a naughty 2 year old, no manners felt like I was putting her out by being served."
• "Please do not run this business into the ground which will happen if the manger doesn’t have a grip."
• "On arrival was told the establishment had stopped serving food and nothing they could do and a member of staff was very rude and had a poor attitude basically telling us not his problem."