The Great Western - JD Wetherspoon Reviews Summary

Service

Pros:

• "Well done for dealing with us professionally."
• "The staff were friendly and the pub is very spacious so you can be comfortable."
• "The staff was very organised, not much of a wait to get a drink, prompt service."
• "Smiling and very helpful staff, much appreciated and thank-you."
• "Friendly service from Jarod who checked all was ok with meal."
• "Service at the bar was very quick and Jan was amazing! Outstanding customer service and had a good laugh."
• "Staff are fantastic very strict on the track and trace which is good to see."

Cons:

• "Visited 2/6/2021. The worst service I have ever received."
• "The worst service I have ever received."
• "But on our 3rd week the new girl manager🙁 tho way she treated people and spoke was not good for the company she literally had no respect for anyone like she owned the place was way out of line."
• "Staff is rude! They kicked me out (me and my friends) during the champion league final accusing me that I was sniffing cocaine in the toilet!"
• "Staff very friendly yet food came out eventually they kept asking is this yours but I gave you a table number."
• "The table service took an age, and it really wasn't that busy!"
• "Just had a meal at great Western waited 40minutes for food that was wrong and cold tried to tell waiter but he just walked off."

Food Quality

Pros:

• "Food is good quality for a Wetherspoons and never had a bad meal there in the 10+ years I've frequented there."
• "Service & Food were good."
• "Food was absolutely out of the world. This was the best spoons food I've ever had."
• "The Saturday we had the burger in a bun and it waz the best burger we've had with onion rings on the side."
• "We had Welsh steak and ale pie mash and peas the pie it was luvly jubbly could eat it again with a very fruity Rose wine."
• "Couldn’t have asked for a more ideal breakfast after our ride from Holyhead."
• "A good place to stop for lunch and a drink whilst changing trains in Cardiff. Tremendous value for money."

Cons:

• "Bacon not cooked enough not enough butter given for all our toast nothing special."
• "Ordered the pasta Alfredo. Looked like congealed sick in a bowl."
• "The chicken burger I had was incredibly dry and the chips were well overcooked that they were mostly just crispy and not at all savoury."
• "Stay away from the mushroom risotto, tasted like microwaved cement with Rabbit droppings in it!!"
• "Food was average at best, soggy bread fatty bacon and rubbish tea. Tables were sticky and poorly cleaned."
• "Had a breakfast, they had run out of eggs, there was no black pudding, food was Luke warm, my toast was more like warm bread."
• "Shocking food today our first visit to Cardiff, so disappointed in the food, my husband had a curry, (cold)and to make it worse his rice came out in black clumps not sure what it was."

Atmosphere & Location

Pros:

• "Great pub especially if your looking for cheap drinks."
• "Well situated close to city centre and attractions within easy reach on foot or use the good value regular buses."
• "Great international match day pub. Big screens, selection of beers and not too pricey compared to some places in the centre."
• "If your visiting Cardiff, make sure you put this place on your list."
• "Great barn of a place just 5 minutes walk from Cardiff Central."
• "It's right next to the train station, has cheap beer and the food and service is always excellent."
• "Lovely relaxing atmosphere 😎."

Cons:

• "Not the best Wetherspoons in Cardiff. I’d recommend avoiding on Fridays/weekends when it’s turned into a nightclub come 9/10PM."
• "Is let down with people that have had one to many so tends to be very noisy."
• "Unfortunately we were sat by the door nearest the station and it was really cold as people came in and out."
• "The place was cold, no atmosphere most the condiments weren't available."
• "But its a very busy pub, popular and very noisy. So if don't like noise or having to shout at your friends then go elsewhere."
• "Annoying roadworks outside which unfortunately could be heard loudly inside and detracted from the experience."
• "Does tend to be loud and busy, particularly on a Saturday night."

Accessibility & Cleanliness

Pros:

• "Staff are pleasant and friendly, ladies toilets are modern, very clean and well maintained."
• "Enjoyed a lovely pint of Brains ale, the beer was well maintained and tasted wonderful would recommend this pub to anyone."
• "Was so pleased you have a disabled toilet downstairs."
• "This is a beautiful building, seemingly having all of is lovely exterior period features intact."
• "Good atmosphere. Toilets are always clean."
• "Place is close to the station, so very convenient."
• "The pub is actually really big and split across different floors. Also so handy being next to the station!"

Cons:

• "Gents toilets are a bit on the untidy/unclean side."
• "The only problem I really have is it's difficult to access the seating downstairs with a wheelchair."
• "Have no idea what they do or did in the women's toilet but it was like walking into pure sewage the smell and mess was disgusting."
• "Coffee machine wasn't very hot and had no sprinkles for cappuccino and I personally cleaned the area on three occasions with my own tissues."
• "Given plastic cups. Which were being reused by handwashing them for days until the event was over. Hence Not being properly sterilized."
• "The menus are sticky."
• "Food was average at best, soggy bread fatty bacon and rubbish tea. Tables were sticky and poorly cleaned."