Address: Dale End, Birmingham, B4 7LN, United Kingdom
Phone: +447990042147
Rating: 3.3
based on 142 reviews.
Parking Space Size
Pros:
"This is the cheapest paid carpark right in the centre of the city and plenty of spaces."
"Levels 2 & 4 now have wider parking bays which is a big improvement."
"Wider bays on certain levels."
Cons:
"Bays are marked for 3 cars but are far too tight for 3 cars to fit in."
"Small, tight parking spaces."
"Incredibly tight parking spaces, everyone a squeeze."
"Dont bother going to this NCP car park if u have a big car like a mondeo or 4x4 its very very tight to get round and the parking bays are for a fiat 500."
"Parking spaces are unrealistic. Most corner spaced are taken over by drainage pipes which makes it impossible to park."
"The spaces with the concrete posts have a ridiculous metal frame around the bottom which is about 40cm tall and sticks out from the post about 15cm."
"Very tight bays for 3 cars, some bays are poorly marked so it looks like it should be just for 2 cars and when 2 cars do park in them they end up getting ticketed."
Security and Safety
Pros:
"Felt very safe going back to my car at just before midnight..you can't get in the car park or stairwell unless you have a valid ticket."
"Offers security doors and shutter with your ticket, takes cash and cards at well lit PayStations."
"Also felt very secure with wide disabled parking bays and shutters on every floor."
Cons:
"There is no security or no one to speak to."
"Awful dark scary place, full of bagheads and muggers, not even vampires will come here its that bad."
"Very unsafe. First time visit to Birmingham city centre and parked overnight here as advised by hotel."
"Worst place ever! Parked my car, got its window smashed and valuables stolen."
"Yesterday night I got my car broken into after leaving it overnight there."
"Do not park here!!!!!! Left car in car park over night came back to two smashed windows."
"Dont park here, saw two piles of broken side window glass on the car park floor, just on walk from car to exit on one floor, worried what i would come back to all the time the car was parked."
Price and Value
Pros:
"It's a good location and reasonably priced."
"Cheap and cheerful. Plenty of parking spaces. Bang in the centre of town, close to bull ring."
"Only one advan, it is cheap in the city centre."
"While the parking fee is lower than other car parks nearby."
"Cheapest car park in the city centre especially if you have the NCP app."
"At £1/hr for secure multi-level parking a 3min walk from Bullring and the like it's great value for money."
"Great carpark, surprised how cheap it was for central Birmingham right next to the HMV I needed to go to."
Cons:
"The price ridiculous, the spaces between cars ridiculous, lane markings not clearly indicated and a lot of awkward turns."
"Exceptionally expensive with no unique services. A total rip off by those who managing these carparks."
"Never ever park on this car parking again! Too expensive in just 4 hours they charged us £25."
"Very expensive - £7.50 and we were only there for 20 minutes."
"After paying £25 to park here and no cctv camera in site it cost us a lot more to have a new window put in the car due to it being smashed and items stolen from inside our car."
"Never again!!!! Visited Birmingham and could not believe 4 hours was £19.80!"
"Predictors. Charged me £30 for all day parking even though I'd only been there 4 hours."
Cleanliness and Maintenance
Pros:
"Cleanliness of the stairwells has now improved over recent months."
"Fairly decent car park. Better now that they locked the doors to the stairs."
Cons:
"It smells disgusting, the bays need to be remarked especially on the 1st floor."
"The parking itself is also sooooo dirty and smelly."
"Really awful smell in the stairwells."
"The stairwells are disgusting and the lifts are even worse!"
"Staircase stinks of urine, lots of used needles and broken glass."
"Terrible car park, not enough room for two cars to go past each other. Absolutely stinks of urine."
"Spaces are to tight for small vans, also someone needs to sort the smell of human wee out in each of the stair cases as it’s absolutely disgusting."
Accessibility and Signage
Pros:
"A car park in the city center with sharp turn and narrow parking spaces, but clear directions."
"Central carpark reasonable price but very narrow entrance and exit and very narrow bays."
Cons:
"Entry and exit the car park require special attention, focus and skills because the road is in 'S' shape with hanging pillars."
"Very poor signage for pay points which leads to long queues on the exits as people haven't paid for their tickets and can't figure out how to."
"Dreadful place. Very poorly signed."
"Badly marked entrances, badly marked exits, badly marked directions, parking slots are a joke, no sign of number of available spaces, no walkways."
"Awful place to park. No instructions, we thought it was closed due to the shutters being down."
"Every time I use this parking their machine do not accept either my card or park pass app."
"Been here 2 hours and have t moved. Nobody answering phone and control of exits non existent."
Customer Service
Pros:
"I pressed the help button from the payment machine at ground floor, the lady answered my call quickly."
"Service from staff members on site is brilliant."
Cons:
"Worst customer service ever was hung up on three times when we tried to call."
"Absolutely terrible service from assistance over their internal intercom, who will NOT DEVIATE from their rigid formality of overcharging for a full day's rate in the event of a lost or mislaid ticket."
"Very poor service might be cheap but I've waited over an hour to get out due to only one exit barrier being open and no staff."
"Only assistance form NCP was to tape a bin bag to my back window."
"Bit disappointed with the management of it, had meeting with one of the surveyors regarding a business proposal - guy came late, didn't even apologize."