Norman Inn Reviews Summary

Service

Pros:

• "Hannah is an asset to your team, courteous and attentive"
• "Rebecca was an amazing host. So helpful and very accommodating"
• "Steve and Rachel who served me was absolutely brilliant!"
• "Staff friendly and although only two bar staff on, they were really quick at serving drinks."
• "Staff are knowledgeable of the menu and bar stock and have a great natural ability to have a conversation"
• "serving staff lovely and friendly, efficient"
• "Staff are always very helpful, friendly and polite, always happy to help."

Cons:

• "Every table around us got their food and then a few minutes later was asked if everything was ok, we got our food and then the waitress/waiters seemed to all be on their breaks as they were nowhere to be seen."
• "Appalling service, the app to order drinks had no bitter, went inside to order 2 pints of John Smith's, waited 20 mins, still no drink."
• "Shocking service waiting to order, order was wrong and the atmosphere hostile"
• "We actually had to wait well over one hour for our meals"
• "Management was not helpful in sorting the issue out."
• "one of our group actually didn't get her main until we had almost finished eating"
• "We asked 2 members of staff to move to an empty table in the sun. Both times our request was ignored"

Food Quality

Pros:

• "The food was excellent and very good value"
• "Had a nice meal from afternoon club menu"
• "Always a pleasure, food is lovely and not expensive, staff are really nice"
• "Thanks to Nardia & Andrew for cooking our food to perfection"
• "Food looks brilliant and beer is good both at good prices"
• "the food was excellent and the service was first class"
• "The food was very well cooked and presented."

Cons:

• "The steak was overcooked, grilled tomato was heavily charred and the curry was underwhelming."
• "Plant burger was horrible, dry and tasteless."
• "The food was awful fish was overcooked the beef burgers looked like coal it was that overcooked onion rings didn't taste nice at all."
• "just had a meal 1st one after lockdown, had a tikka masala was runny and disgusting"
• "The food was terrible! I ordered mixed grill medium rare and everything including the steak was well-done."
• "the turkey dinner was disgusting"
• "Absolutely disgusting meal. Ordered fish and chips. Totally uneatable."

Atmosphere & Cleanliness

Pros:

• "Lovely pub with plenty of seating, good value food and drinks with a good amount of variety."
• "Lovely place very clean."
• "Very nice atmosphere. Ample parking. Very friendly staff. Super price's"
• "Lovely pub, great beer garden and cheap pub food"
• "This is a clean and well visited local pub"
• "The atmosphere was lovely, warming and welcoming."
• "The dining area was clean and fresh and had a welcoming atmosphere."

Cons:

• "Insides could do with a refresher, especially to remove the Christmas decorations that have been up all year"
• "Even though they have 2 dogs of their own, dogs are not allowed - due to 'health and safety'?!?!?"
• "And the atmosphere at this pub has seriously declined under the new management."
• "Atmosphere is awful and the food was terrible!"
• "The Gents toilets left a lot to be desired! which left myself us all sadly a bit disappointed!."
• "This is a great place to socialize, only thing is everytime you walk in the corner of the bar is absolutely full of dirty glasses no one seems to see it as a problem"
• "Never been before but always thought it looked like a nice place. We went for an evening meal. Overall experience was disappointing."

Value for Money

Pros:

• "Local pub, with good food that is value for your money."
• "We have used the Noman for about 6 or 7 years, we have always called it cheap and cheerful because that's just what it is - good food at the right price."
• "Food fantastic drinks spot on service very good"
• "Always pip in norman with hubby on a night out but been and had dinner with family for last couple of weekends and really surprised with the food it's got a lot better had steak which was lovely."
• "Prices are good, was even better for me taking blue light card for discount."
• "Been here several times for family meals. Meals are not fancy, but there is a good choice of decent meals at very reasonable prices and the service has always been good"
• "Clean, tidy, well managed pub which serves good food and well priced drinks."

Cons:

• "Not worth the money and won’t be coming again"
• "Without discount would have cost £5.20 for a Moretti and £6.70 for a single gin lemonade."
• "VERY POOR MEAL, GARLIC BREAD STALE AND DRY, BOTH MEALS NOT UP TO STANDARD, COMPLAINED TO MANAGER NO REFUND OFFERED DIDN'T TAKE KINDLY BEING TOLD OFF BY A CHEF ABOUT HIS KITCHEN STANDARDS, NEVER GO AGAIN EVER 😠😠😠"
• "Portion sizes are tiny with a spoon of mash"
• "microwave curries with 4 pieces of chicken in"
• "Not worth the six ninety five I paid. Very poor"
• "Sunday lunch not very good. Had to pay a pound extra for a decent portion I'm afraid"