Address: Doncaster Rd, Scunthorpe, DN15 7DE, United Kingdom
Phone: +441724282233
Rating: 3.8
based on 141 reviews.
Staff and Service
Pros:
"I was first met by Zane who handles check in with like a breeze he was very informative and was very friendly and approachable his customer service skills where amazing."
"All the staff were fantastic, at reception area, and bar/ dining areas."
"Very Friendly and Welcoming Staff."
"The staff were all very friendly."
"Staff were very friendly, food was excellent."
"The staff and management are competent, kind and friendly. 5 stars without a doubt."
"Visited on a Friday night after going to the theatre and boy was it noisy and full of chavs."
"Shocking level of service at the Royal, Saturday afternoon, place nearly empty, No staff, cook was serving the food herself, one barman, 40 minutes waiting for basic order, left without desert because no staff to serve us."
"Staff was very rude, when asked if I could have an alternative to chips was told very abruptly NO."
"Cleaners in the morning were very rude and obviously need some training."
"Service wasn't great. Had to ask three times for someone to come and check me into my room...room was FREEZING as the heater was turned off by a switch operated by hotel staff."
"It took 20 minutes to get anyone to appear at the reception desk to book us in, ive stayed here on numerous occasions and will not be back."
Food and Drink
Pros:
"The quality of the breakfast which on the day was prepared just for us."
"There food is great."
"Food came piping hot and was delicious."
"The Katsu curry was amazing thank you."
"The food was very nice (as always) and service was excellent."
"Food is very good."
"Food was lovely."
Cons:
"The food was very inappropriate (not wedding worthy) and a very small amount."
"The food quality is less than i would expect from an Iceland ready meal."
"Food downstairs was over priced, disgusting and came out stone cold refused to eat it and sent it back."
"Disappointing food. Wasn't busy but had to send my Sunday roast back as only like warm."
"The main meals were ok but the sandwiches were a joke."
"Had to wait 50 minutes for a ping n ding meal... got frirs and not chips, ordered fish n chips, menu says tarter sauce which never turned up."
"Went for Sunday lunch with the family, got the drinks and food orders wrong. Fried egg had half an egg shell in it. Husband has been extremely ill since getting home."
Rooms and Facilities
Pros:
"The room was spotless, the service I received was impeccable."
"Rooms were clean and comfortable."
"The hotel is very clean and well priced."
"This place is amazing, living here from Friday onwards to Monday tomorrow has been the best experience."
"Room was very comfortable with everything you would expect."
"Our room was spotlessly clean if a little tired."
"Rooms were very clean and presentable."
Cons:
"I would not stay here again we asked for disabled access as we are both disabled and we got put in a room right at the back of the hotel and there is no light bulbs in the lamps and only 2 sugars!!!!!!😐"
"Double bed, beaten up furniture, stained carpets, a FILTHY bathroom."
"Rooms need some attention. Paint, sealed baths and showers, windows which lock."
"The bed bases need updating."
"Room is boiling so trying to sleep with all the windows open with traffic blaring past."
"Rooms are freezing, radiators that don't work! But give heaters that aren't that hot."
"The room was appalling. We went to the room and it had a musty smell so opened the windows."
Value and Pricing
Pros:
"Great food and Beers at very reasonable prices."
"Very good all round."
"Worth the money."
"For £40 for a twin room it is great value despite the general condition."
"Prices for drinks are very good."
"Good price."
"Food and prices fantastic."
Cons:
"Pretty nice place, a touch expensive for drinks, but food was reasonable and quite nice, staff were a little stretched, some were very nice, others seemed to get a bit snarky when it was busy."
"Terrible for looking after their regular punters.it is advertising football on sky and bt sport but the management just treat you like dog poo."
"Not very pleased with the beer selection. They had 4 'real ale' pumps which have been reduced to 2."
"The bar area has at least 3 viewing areas with large TV's and they show football matches and other sports."
"Could be cheaper, could be cleaner glasses but overall this place matches up to any bar in the area."
"The hotel areas and room overall needs some TLC and I must say I wasn't keen on the the double bed being against the wall meaning I had to climb over the bed to get into it."
"Had to wait 50 minutes for a ping n ding meal... got frirs and not chips, ordered fish n chips, menu says tarter sauce which never turned up."
Accessibility and Location
Pros:
"The Location is ideal for shows, hospital, train station."
"Lovely spacious pub showing sport on the TV."
"Great for the football with loads off tvs."
"The location is great and accessible with a Sainsbury across the road."
"Good location for what we needed."
"Great location."
"Lovely little place, everything you need right there. And a close enough walking distance to the town."
Cons:
"Parking is a bit tight but people seem to manage 🙂👍."
"I attended at this hotel for a professional event. The function room was spacious and clean but the parking is a bit of a nightmare as the area is tight, not helped by cars parking across the entrances."
"The function room didn't even have a working ladies toilet."
"Brought our dog as it stated they were dog friendly when we googled only to buy a drink, sit down and get told by the manager they no longer accepted dogs. The hand pulled beer was appalling too."
"The ceiling looks like it's falling down. The room should not be hired out in that condition."
"We were apparently given an upgraded room, but I'm sorry to say the room was in a terrible state."
"Shocking! Firstly, the room was so cold every single guest had a coat on, including the dj."