Address: 47 Jameson St, Hull, HU1 3JA, United Kingdom
Phone: +441482644460
Rating: 4.1
based on 278 reviews.
Food Quality
Pros:
"The sandwiches we received looked better than the pictures."
"Great experience.Delicious doner kebab I have ever eaten with shredded fresh salad and a collection of some amazing sauces."
"The food is beautiful, I could have eaten it over and over again."
"Enjoyed my first gym box few weeks ago so thought I'd get extra mixed meat for my tea tonight."
"Food was great and didn't have to wait that long."
"The doner itself was rather tasty and good portion size."
"The food was really delicious with tasty fries and sauces."
"The taste of OG kebab was really amazing."
Cons:
"£10.48p spent on cold food and a warm drink."
"The food was cold, chips were cold, and when we asked for it to be replaced, there was no apology."
"I order chicken wrap but all I had was crispy chicken skin."
"I used to have great food, but now I’m just in shock, all the meat is overcooked and doesn’t seem fresh."
"Food was ok nothing special but I could not believe the price for a box with chips and Donner meat with a drink was £10 for a small!!"
"I was excited to try german doner I got 1 meal deal and one on its own just under £17 which is not bad when I got home doner was so thin I could hardly taste the doner."
"The kcal kebab sandwich is very bad."
"Appalling service, used automated ordering, not to be told I then had to go round a corner to queue for takeaway, so queued yet again, had to wait 40 minutes from ordering, disgraceful and ignorant staff."
Customer Service
Pros:
"I made a mistake in my order and they fixed it for free. Not many places do that."
"Hello, 2 for 1 Tuesday on the mains is a swell promotion to get customers in to try out the food on offer."
"The staff were extremely attentive and friendly, the food was absolutely delicious and there was so much variety."
"Friendly service very helpful staff, always greeted with a smile."
"Was greeted with a hello & a smile food was ordered & delivered very swiftly, was nice & hot & tasty."
"Had a lovely lady serve us named Maria, I ordered on the machine and forgot to order salad in my meal, when I asked to add at the counter they did so with no problem at all."
"Very polite and friendly staff the food is very delicious 😋 good priced and also very clean on ground floor and toilets."
"GDK Hull definitely deserve 5 star rating. Very friendly staff."
Cons:
"The staff are polite enough but don’t really have that little bit of customer service I would expect."
"To be honest I think this is over priced, the member of staff on the till was a happy crack and poor customer service skills."
"Unfortunately the time spent in store was over 60mins for the boss box..
it seems the focus is online delivery and everyone in store are left waiting for food."
"Yesterday I went for lunch to get some kebab for me and work colleagues. The lady who was on the till was very rude."
"Really upset with the service me and my partner received just now! (9/5/23) Cannot believe the difference in our first and second visit compared to tonights visit."
"Absolutely disgusting, I waited 15 minutes for a simple cheesy chips with jalapeños, what my partner got had no chips, no cheese sauce, and looked like its been picked up off the floor."
"Ordered twice now and first time food was so cold we really couldn't eat it, this was due to the uber driver taking ages as I was tracking him, second time came pretty fast but without the box and once again cold."
"The staff are useless. I was brought my meal and my wife's meal took 10 minutes longer."
Atmosphere and Cleanliness
Pros:
"Nice and clean diner. Design outstanding, seating areas comfortable with phone chargers."
"The layout is a little like another well known fast food company."
"The staff were very polite and the place was clean and tidy with ample seating."
"Where to order and pick up needs to be signposted better. Once I worked out where to do, I felt the ordering and picking up experience was easy."
"so glad to see a good restaurant.It’s good to have the Variety in Hull city centre."
"The food is decent but a little overpriced. However service is clearly lacking."
"I was very excited to try German Donor Kebab ever since hearing that it was opening in Hull."
"I had a wonderful experience and I would highly recommend this business to others."
Cons:
"Definitely not a place for a quick bite to eat. They were very swamped and when ordering at the kiosks there was a separate area to collect take away from normal orders which wasn't clearly marked out."
"The food was cold, chips were cold, and when we asked for it to be replaced, there was no apology. They make you feel like its their standards to give you cold food, I have been to many German Doner Kebab chains and this one is the worst experience ever, the venue also smells very badly, I feel its because they do not empty their bins and clean the premises."
"The last time we ate here was about a year ago. Since then it seems to have gone down hill."
"The food is decent but the hygiene is appalling. I saw one of the staff members make the Dorito burgers by crushing the Doritos with his bare hands and then sprinkling it on."
"This place is a disgrace run by foreigners who don't speak English."
"Visited this place for the first time and for the last. First of all it was very dirty, all tables was full with empty stuff and very dirty."
"Staff in the back no masks and noticed a few staff touching their mouths, wiping their sweaty foreheads then instead of cleaning or replacing their gloves, just continue to touch people's food."
"Visited the Hull branch yesterday (Wednesday 8th June). Received the order, but had hardly any meat in it."