Southport Honda Reviews Summary

Customer Service

Pros:

• "Daniel Lloyd was polite, helpful and gave a fair price for our trade-in."
• "Jane the lady that went to all the trouble to sort a car out for me was very pleasant helpful and kind."
• "Had a great experience dealing with the staff at Honda Southport especially Dan as my main contact."
• "Jane Lund and the entire Honda team were supportive at every stage of the sale."
• "Superb service from Ben at Honda Southport."
• "Exceptional customer service. Kieran was great, very professional, went the extra mile."
• "Many thanks to the great and helpful service from Ben."

Cons:

• "Very disappointed with service department, today 25/06/20, I booked an appointment over a week ago for fuel pump recall on my Honda CR-V."
• "Awful! Bought a car after agreeing to a list of issues to be fixed. Huge delays in getting the work started."
• "All in all a terrible experience and I will never go back."
• "Sorry Southport Honda, you will never get my custom."
• "Rude, arrogant and put down phone on 3 occasions."
• "Terrible communication, no reply to e-mails."
• "Appalling service. Booked car in with full information... booked in for Monday to be told cannot do diagnostics!"

Sales Experience

Pros:

• "Bought a lovely Honda-e during covid, taking advantage of home delivery which is odd for a transaction of this size, but I felt SO well looked after and helped by Phill Dempsey at Southport Honda!"
• "I’d certainly have no hesitation in buying from Honda Southport again."
• "After negotiation we got near private sale price for our cars and several extras thrown in."
• "Just bought myself my new car from Honda Southport, Ben in sales couldn’t be more helpful."
• "Will definitely buy another car from them when changing my vehicle again."
• "I love the car and so does my partner, would definitely recommend South port Honda to anybody."
• "I am delighted with the car which is in very good condition for its age."

Cons:

• "I bought an Audi A7 from Southport Honda in May 2021 along with a two year warranty... Only a few days later I noticed a rattle inside the engine compartment."
• "I have bought all my cars from this dealership but I won’t in the future. In fact I am going to switch manufacturer or go to Honda dealership in Warrington from now on."
• "Nothing extraordinary about this dealership unfortunately."
• "I wouldnt use southport honda to buy a spare bulb, as my experience was shocking."
• "Shockingly poor - had better dealings with small independent dealers."
• "Sorry to say I have been into Southport Honda on two occasions and both times I have come away physically exhausted by the high pressure salesmen."
• "I don't recommend to visit Southport Vertu Honda!"

Vehicle Quality

Pros:

• "The car has exceeded my expectations."
• "Just picked up the new Honda Civic eHEV advance and really impressed with it - so many features and really easy to drive."
• "We purchased our Honda Jazz Crosstar from Honda Southport and we would like to say that we are very pleased with the car."
• "Very pleased with my almost new Honda Jazz."
• "The presentation of the car on the day I picked it up was excellent."
• "Really pleased with my nearly new Abarth 595 TURISMO. The car was like new and a very good price."
• "I am very impressed with how easy that car is to drive, and so far the CRV is proving the same."

Cons:

• "After few weeks I found out a little damage in gearbox... The damage of heating screen has been hidden or overlooked!"
• "Car went in for service. Returned with lights still on dashboard. No brake hold!!!!"
• "They tried to say the value of my car was £9300 which happened to be less than the settlement value on the car."
• "A call from salesman to remind me to have a new warranty bringing this to light. They created a warranty for another period, 2022-2023. No refunding and I have to pay for the mistake which is not made by me."
• "When we received the car it looked so nice and clean like a brand new car and was functioning perfectly."
• "The car was absolutely mint when I picked it up and I could not have been happier."
• "I am really glad I didn’t buy that Service Plan as I won’t be taking my vehicle to Southport Honda again."

Communication

Pros:

• "Keeping me updated via phone, email and video presentations of the vehicle."
• "Jane went above and beyond to answer all of our questions."
• "I was kept informed at each step and have had a follow up phone call to check everything is ok."
• "Jon made the customer experience brilliant, sending videos whenever requested and always on hand to answer questions."
• "Jon kept me fully informed in telephone calls and then videos of my new car when it had arrived on site."
• "Ben was available for queries and updates throughout and made the process flow easily."
• "Everyone there was so helpful but we dealt with Mike who was BRILLIANT!"

Cons:

• "Do not communicate updates."
• "I should to be informed about every damages! I am really disappointed."
• "Cannot get hold of manager."
• "Requested call back from a manager... 2 hours later still nothing."
• "I did it, but still didn't received any response."
• "They made no effort to furnish me with a temporary car... and did not bother to inform me of this."
• "I feel ignored, sent back from place to place."