Address: 527 Stratford Rd, Birmingham, B11 4LP, United Kingdom
Phone: +441217734286
Rating: 4.8
based on 168 reviews.
Customer Service
Pros:
"The staff at the shop were incredibly helpful and accommodating."
"The customer service was amazing, the one who had been serving us, had substantial amount of knowledge about the Jewellery."
"The customer service was very good and they gave a good price."
"The staff were very polite and helpful and did a superb job for free."
"Very good customer service and would definitely come back again in future in sha Allah."
"Very polite and patient staff. Served by brother Ajaz who definitely knows his stuff."
"The customer service was phenomenal ! Considering we took an extremely long time to decide."
"The staff are always so friendly, polite and helpful- making suggestions that are beneficial to the customer always!"
Cons:
"After an initial slow start, whereby it took about half an hour before we could get anyone's help, we were finally helped by Khyber."
"Went during a weekday when it was quite and was greeted by a man who was constantly chewing gum and on his phone."
"This used to be a good jewellers at one point but have since developed an ego disgusting customer service and prices are extremely high."
"The customer service we received was really disappointing. They were very busy I understand that but when the customer went to any shop at least they should ask them what they need."
"The guy of the shop told us to hurry up as there were other customers waiting to be served!!"
Product Quality and Design
Pros:
"The quality of the jewellery was exceptional, and they had a wide range of unique designs to choose from."
"The Jewellery overall is gorgeous and good quality, with the latest designs."
"I finally visited the store after following on Instagram for over a month. I'm really impressed by the range of designs."
"The jewellery is suitable for all. They have latest designs and also have traditional designs."
"I am beyond impressed with this jeweller!! The ring came beautifully wrapped and I will definitely be going back to them."
"The product I received was beautiful."
"The best gold jewellery store hands down, i received my item straight away i was very impressed."
"I’ve been meaning to put a review for this business but honestly I have to say the best in the game! Amazing customer service, quick responses, and beautiful bracelets."
Cons:
"The product I received was beautiful. The only reason for 4 star was because I had to wait for a while for my order because of the sale."
"Bought a necklace here and it started falling apart within 30 mins of wear."
"I got a gold bracelet from nashad within one week of wearing it, it fell off my arm because the lock was faulty or loose."
Pricing and Value
Pros:
"Best rates! Definitely will be going back again!"
"I would definitely recommend this place, I tried a couple of places close by and found this place honest and straight up with their prices."
"Prices are reasonable too in comparison to other places."
"Nashad provided excellent, friendly customer service. Highly recommend to anyone looking for stunning jewellery pieces at great prices!"
"Great company! They ensure you're shown the item properly before purchase and package the item very well ensuring no damage is done during transit."
"Very happy with purchase, had a small issue with courier but customer service was excellent and reassuring, very quick to resolve."
"Went to just value my baby girls bracelet and ended up buying 2 rings. I was treated so well and their service is spectacular."
"I first came across Nashad Jewellers on instagram when i saw their reels on The Cleef Necklace and matching bracelet. The Transaction was very straightforward and quick!"
Cons:
"Prices are non-negotiable and are inflated."
"Prices are very high including labour charges. Discount is a fraction 2% compared to what you actually are paying in total."
"Went in over the weekend and absolutely love this place! Had the best customer service & amazing selection to chose from. A few other jewellers on Stratford road tried to rip me off by charging me a lot more."
Online Experience and Social Media
Pros:
"The use of social media platforms like Tikok and Instagram alongside their website are such a convenience as it allows me to view their products."
"I visited following seeing a gold ring I liked the design of via your tiktok/ Instagram platforms."
"I placed an order online and received the order really quickly. Very helpful staff and very reliable."
"I ordered the products online and it was delivered straight on the next working day. Their products quality is top notch and the packing was of high standard."
"I recently purchased a dainty bracelet through their instagram page and their service was amazing. Order came within a few days and was amazing quality."
"I had gone to Nashad Jewellers to buy a bracelet, ended up buying two. I visited following seeing a gold ring I liked the design of via your tiktok/ Instagram platforms."
"I first came across Nashad Jewellers on instagram when i saw their reels on The Cleef Necklace and matching bracelet. The Transaction was very straightforward and quick!"
"First time visiting Nashad jewellers after my daughter saw them on instagram and was insistent we pay them a visit."
Cons:
"For future improvement, it would be beneficial if your models wore these chains in online displays."
"Went to their shop after seeing the instagram and tiktok reels and post sorry to say the customer service we received was really disappointing."
"Visited Nashad Jewellers all the way from Peterborough - very impressed by the customer service given by Hamzah and the team! They were all polite, patient and extremely welcoming!"
"I would probably avoid going to this store if you're going to pay cash for gold. I bought some gold and left without taking a receipt."