Royal Oak Inn Reviews Summary

Staff Service

Pros:

• "The staff are so friendly and polite and absolutely nothing is too much trouble."
• "The staff couldn't have been more helpful!"
• "The waiting staff were friendly, polite and efficient."
• "Staff very friendly and outside seating area was very comfortable."
• "Staff were super friendly and attentive."
• "The staff are friendly and attentive."
• "Every single person was warm and friendly and nothing was too much trouble."

Cons:

• "Mediocre, no evidence of social distancing, no evidence of staff taking precautions, no sanitising of tables etc after people left."
• "Friendly staff although service was slow."
• "Service was poor on this occasion though ....perhaps staff had had a long day."
• "Unfortunately we were then ignored by three different members of staff."
• "Complained several times and nowhere to be seen when we paid bill."
• "Sadly it was a 45minute wait for food and they had no accomodation for the evening so we didn't stay."
• "Was looking at booking two nights and must have just spoken to the rudest gentleman on the phone ever."

Food Quality

Pros:

• "Fantastic food."
• "The food was great."
• "The food and service itself was excellent."
• "Our meal last night was delicious."
• "The food was tasty and reasonably priced."
• "Food is absolutely lovely!"
• "The food was superb and I have to mention all the staff."

Cons:

• "The food menu is much reduced, lacks any real choice and the food quality is a long way short of what you would reasonably expect."
• "Poor food."
• "What turned up was plates of microwaved precooked food."
• "Main was fish with fried rice with no flavour very disappointing."
• "Ordered a ploughmans lunch that was advertised on a specials board. It wasn't really a ploughmans."
• "Yorkshire puddings dry & slighty burnt, tiny bit mash & roasties over done!!"
• "Prawn cocktail came with no sauce and far to peppery."

Accommodation

Pros:

• "The whole place is full of character and very tastefully furnished/decorated."
• "The room was well furnished and clean and very well presented with lots of little touches."
• "This room was wonderful, spacious and very homely."
• "Stayed in a premier garden room and its a nice touch that you can open a door to access the garden."
• "The rooms are clean tidy comfortable and well stocked."
• "Our room was beautiful, clean and luxurious."
• "The room was spacious but with low ceilings and that added to its charm."

Cons:

• "A very busy evening meant that we had to queue at the bar to see if we could be seated."
• "But the heavy traffic started roaring past at certainly 04:00 next day - definitely by 05:00."
• "We did find it extremely hot and as it was a garden room we couldn't leave the door open to let in some air."
• "The reception staff incorrectly booked the wrong date and then had the audacity to charge me for the room and refused to refund."
• "It was quite small and didn't have a smart television."
• "Bedroom was Cold! Asked for heating to be turned on as we were sitting in our coats."
• "Bathroom was Freezing each mornings."