Burger King Reviews Summary

Service

Pros:

• "Well well well where do I start, impeccable service from all front staff."
• "Staff were very friendly and welcoming, creating a pleasurable environment."
• "The young lady who served us was very friendly and helpful and went above and beyond to ensure we were happy."
• "Had a brilliant time, staff was extremely lovely and helpful, they made me and my kids feel welcomed."
• "Excellent food and customer service! I came round drive thru and I was served by Nathan, incredible helpful and he really knows his stuff."
• "Very friendly staff who bent over backwards not only to help me get what I wanted at the best deal but also the Spanish speaking only girls behind me."
• "Fantastic service ...clean tables... cheery staff and the food was great."

Cons:

• "Disgraceful service, incredibly slow and cold food."
• "Waited 5 mins at the drive through mic and no acknowledgement I was there."
• "The staff can be somehow condescending when asked questions by a new customer/visitor."
• "The main rude server wouldn't let us use the app vouchers."
• "The manager was very unhelpful and wouldn’t help."
• "Staff could be more polite to customers."
• "Employees had more interest to chat with each other while there was customers queuing up."

Food Quality

Pros:

• "The food was fresh and delicious."
• "The current range of burgers is very tasty, as is the range of sauces."
• "Burger King definetly tastes the freshest out of all the leading burger chains in the area."
• "Food was presented quickly and neatly and was delicious."
• "A fantastic taste from the double whopper with cheese, an interesting aftertaste with a peculiar white sauce, delicious!"
• "We came in to try the bacon king, it was really good. It was nice and hot with plenty of filling."
• "The Burgers are very tasty and the chips are better than their main rival."

Cons:

• "Got to be the worst Burger King in the country. Whenever we go here there is always an issue. Drinks machines broken. Orders incorrect."
• "Burger the bun - can tell they were frozen - fell apart as soon as you picked it up."
• "Ordered a burger, it was cold❄ asked for replacement which had the wrong contents🤔."
• "Food fine but off putting when you see rat traps outside and in door ways."
• "Food shambles, chips cold and hard and only about 7 chips in the packet."
• "Horrible fatty dry cold food."
• "The food was just rubbish. Burger was so full of mayonnaise it could not been eating."

Facility

Pros:

• "Drive thru was a little cramped but hey the tighter the better I guess, as well as indoor seating but actually made for a cozy experience."
• "Good spot though we dont go too often due to it costing a bit much for fast food. Wasnt the best today but not enough for us to really complain, just not the usual high standard. Service with a smile and the staff were lovely."
• "Banging little restaurant if I do say so."
• "Good place to have your favourite burger in peace and some quiet atmosphere."

Cons:

• "It was a bit shabby, not as hi-tech as its Burger rival."
• "They also need to get air conditioning in that place."
• "The restaurant could do with being updated, it hasn't changed for years and is looking a bit tired."
• "The toilets are however where most of the problems are."
• "This building is looking tired and could do with a refresh."
• "The seating area was dirty, the floor needed sweeping and there was a floor mat across 2 of the chairs."
• "Aside from the food which is standard Burger King the drive through is virtually impossible to navigate and the car park is far too small to be practical."

Order Accuracy & Wait Time

Pros:

• "Used the drive thru at lunchtime and it was quick even though we asked for no bacon."
• "Still card only but service was on point we eat in tables clean service friendly."

Cons:

• "Placed an order online asking not to have mayo on my burger... They didn't read the note."
• "How can this place get orders wrong cant they read their own screen again cheeseburger is a whopper no onion rings."
• "Ordered via the app for drive thru at 6pm, arrived at 6.20pm got handed our drinks at the window and was told to park in a bay. Sat waiting in the bay until 6.45pm."
• "25mins later after waiting in the bay. They bring out my burger."
• "40 mins to wait for 2 burgers is ludicrous."
• "Shocking service. Ordered via the app, visited the drive thru and was asked to park and they'd bring out my order. Half an hour later, still no food."
• "Ordered a delivery from yourselves, and when it arrived it was the wrong order."

Value for Money

Pros:

• "Seriously cheap offers."
• "Got a Royal Chicken burger for £1."
• "The king box is good price and is compact, so don't go expecting a big burger."

Cons:

• "Expensive for a fast food joint. Decent food but terribly slow service."
• "Good spot though we dont go too often due to it costing a bit much for fast food."
• "Decided to try the new vegan royale but in all honesty found the meal quite expensive and the product bland."
• "Just bought a double whooper cheese burger on it own nearly £8 the frozen roll must have been months old, just crumbled away!"
• "Abit run down food was dry and expensive compared to most places really gone downhill since my childhood."