The Railway Inn Reviews Summary

Service

Pros:

• "The service was excellent."
• "Service great. Nice atmosphere as well."
• "The service was very good and considering there were only 3 front of house, they worked very professionally and in a calm manner."
• "Service was very reliable."
• "Staff were amazing and couldn’t help enough."
• "Nothing was too much trouble for the waiting staff."
• "All of the waiters and waitresses are extremely polite and can't do enough for you."

Cons:

• "The only thing that lets this place down is the slow service."
• "Service was non existent our waitress went off shift immediately after serving our main course."
• "Waited a good 10 minutes before anyone took us to our seat, just kept walking past us."
• "Service was a bit slow."
• "Service slow with drinks."
• "Service terrible. Very rude."
• "Sat for quite a while before a member of staff came to take out drinks orders."

Food Quality

Pros:

• "The food was outstanding, and if that wasn't good enough the dessert was delicious."
• "You are always guaranteed an amazing delicious meal whatever day you visit."
• "Food is outstanding one of the best meals we've had fast service and perfectly cooked and hot."
• "The meat was very tender, the beef was falling apart, the dinner came piping hot."
• "The food was delicious, well presented and reasonably priced."
• "The food was great and tasty."
• "Absolutely beautiful steak. Cooked to perfection."

Cons:

• "Small portions big money £15 for the fish and chips and it was like a child’s size."
• "Cold steak pie."
• "I didn't think much of the frozen chips, they were a bit greasy and the onion rings wasn't great."
• "The mixed grill was disappointing for the price."
• "Food wasn’t great. Gammon under cooked and fatty! Steak over cooked to what was asked."
• "The food was bland, some cold some warm and no real color to anything."
• "Terrible food. Rice was hard and inedible, 10 chips on each plate, the chicken was ok but not the best."

Staff Attitude

Pros:

• "Lovely atmosphere and brilliant staff."
• "All the food was good and the waitress serving us was particularly friendly."
• "Staff very curtious and attentive."
• "Staff are very friendly and welcoming."
• "The staff were attentive, polite & friendly."
• "The staff were friendly, accommodating, and polite."
• "Staff absolutely on it! Working their socks off keeping everyone happy."

Cons:

• "The once waitress that greeted us at the door was so rude."
• "Majority of Staff extremely miserable!"
• "Unfortunately our service was sprinkled with your Staff Member Debbie, found her brash, rude and you felt like an inconvenience to her."
• "On arrival a member of staff was rude, Didn’t take us to our seats, just pointed to where we’d be seated."
• "But then a very abrupt waitress took over our booking and said we need the table back in an hour."
• "I didn't feel that the welcome was there as it used to be."
• "Service terrible. Very rude."

Ambiance and Cleanliness

Pros:

• "Lovely place spotlessly clean food was great staff lovely."
• "The new outdoor area is really welcoming."
• "The pub was a surprise spotlessly clean and comfortable."
• "Really nice inside and spotlessly clean with plenty of room between each of the tables."
• "The place was clean and tidy."
• "The pub is really clean, well maintained and the interior is cosy and warm."
• "Clean, fresh, tidy, without losing its antiquity!"

Cons:

• "Got welcomed by people smoking right by the entrance, we are non-smokers so this is disgusting and we have kids with us."
• "The smell from the gents toilet was very strong smell of urine."
• "The downside of our visit was being sat next to the smelly gents toilets."
• "The room we all sat in was cold had to keep coats on."
• "No Christmas atmosphere and we were sat in a booth tucked away where people kept entering the pub so it was cold."
• "Place was too busy you could hardly move."
• "Our table was in one of the side sections and really needs something to suppress the noise from all the dinners!!"

Value for Money

Pros:

• "Food came quickly, and was reasonably priced."
• "Great service, tasty food and a well kept pint."
• "Service was great and the steaks were cooked exactly how we wanted them- very tasty and good value for money."
• "Would definitely visit again. Reasonable prices too for the current economical climate."
• "They had a special 2 for £10 which is 7 days a week."
• "Good quality pub food with a substantial menu to choose from at a very reasonable price."
• "Food was very good and very good value."

Cons:

• "Expensive for the small portions you have."
• "The food was very expensive to be given oven chips."
• "Good choice of menu but very pricey for what you actually get."
• "I thought the prices were a little high for the area."
• "And at £14 for a burger look no better than one from McDonald's. Very disappointed overall."
• "Overpriced and food was poor."
• "We paid £69 and that was 3 meals and drinks."