"The customer service was superb! Fallon was especially helpful and friendly."
"The lady who seated us was friendly and very helpful."
"Extremely friendly and attentive staff."
"Our waiter Brian was very polite and cheerful, great with kids as all staff were."
"Staff was welcoming and very quick at serving."
"We were served by Barbara tonight. Although we had some issues with the starter, we'd still give a 5 star for Barbara's customer service! She's been very polite, friendly and helpful!"
"Our waitress was absolutely lovely too. Very helpful and professional."
Cons:
"Waited 10 minutes to even be acknowledged that we were in the restaurant, waited ages for our drink to be served after ordering."
"Waited 45 minutes for a meal that I wouldn't serve a dog."
"Very unhappy with the service today. First I was sat in a horrendous seat so I asked to move due to having a pillar digging into my back, I got a dirty look from the lady who moved us to the bar for asking to move."
"The staff are very unprofessional."
"Management failed to inform floor staff of relevant promotions."
"Wasn't very welcoming when we came in .... had no attention from staff unless you had been here a few times on name terms."
"The waitress was useless. Didn't understand anything about allergies."
Food Quality
Pros:
"The main meal was really good, very nicely cooked and presented."
"The child ice cream dessert picked from the 'bicycle' was very nice as was the adult sharing dessert, he."
"Great family meal, pizza, pasta Ice-cream, all tasty and quickly presented."
"I had meatballs to start with vegan cheese and it was delicious."
"The food is always quickly served, fresh, hot and served with a generous amount of cheese."
"Delicious food and great atmosphere!"
"The food was excellent."
Cons:
"Overpriced food for not-so Italian food that tasted below average!"
"The pizza is so thin that you can't pick a slice up without all the topping falling off."
"The grilled butterfly chicken, chips and mushrooms were lukewarm."
"The Aranchini was frankly an affront to the Italian people."
"Still quite expensive for dry pizza with a lot of fatty bits from the 'ham'."
"£11 for a lasagne that was basically just a soggy mixture of bechamel sauce and pasta. Barely any beef inbetween the layers, soggy and complete lack of flavour."
"The food wasn't anything special, Luke warm at best."
Atmosphere & Decor
Pros:
"Nice decor (post-refurb) and the waiter was friendly."
"Excellent quality, cosy but buzzing atmosphere."
"Very nice place to eat. Gets very busy even on weekdays."
"A very busy restaurant, people were queueing at the door for tables, but what a well run place!"
"The restaurant is lovely and the music fitting."
"Excellent quality, cosy but buzzing atmosphere, and purchased with our Tesco vouchers!! Job done."
"The Calzone was the saving grace of the meal. Well filled, very flavourful and the dough was absolutely perfect."
Cons:
"First and the last visit to Bella Italia across the UK."
"For now I will NOT be returning until an improvement has been made."
"Really disappointing and won’t be going back."
"This place is far away from Italian food."
"The table we were given was about 3 rows away from the kitchen area where we could feel the heat from the kitchen and were regularly wafted with smoke from the grill."
"The food has changed for the worst. It has less choice on the menu and most importantly the food quality has gone."
"The delay in this restaurant is just not acceptable. 45 min for a pizza."
Value for Money
Pros:
"If you have a 40-50% off voucher then it's 4* but it's not with full price for me."
"Some good deals and set menu's too."
"We come here for the breakfasts. To be honest, the main menu is eyewateringly expensive for a family, once you add it all up. But the breakfasts are good value, very tasty, with lots of options for different appetites as well as vegetarian and pancakes."
"He did knock 10% off the bill without me asking for it which is good."
"Went to Bella Italia cabot circus 18/3/19 with my lovely wife wuntu codes £3.00 each for a classic pasta with leeks served by lovely Joanna great food great service grand price."
"Parking was easy and free."
"Would absolutely recommend this place."
Cons:
"A small bottle of still water was nearly £3."
"£6.60 for a bottle of Italian lager and there was 6 of us. 40 quid for the round ffs did you fly it in special for us you greedy lowlife mofo."
"Prices are up, portion sizes aren't!"
"However, the lasagne I had, whilst tasty, was the thinnest lasagne I have ever seen!"
"Prices are expensive! A pint of beer costs no less than £5.95!!! and small bottles are £3.50, its a bit of a rip off!"
"Stopped in after visting the cinema had a very nice meal was seated in the middle of an isle so wasn't the best place to sit and seats themself are not the most comfy seats."
"Overpriced, slow service. Food is nice but not worth the wait."