Urban Garden Reviews Summary

Food Quality

Pros:

• "The food was really fresh and delicious with a nice choice."
• "The food was excellent, and my friend and I thoroughly enjoyed ourselves."
• "What truly stole the show was the exquisite fish and chips."
• "The food came fast and it was all fresh and hot, everyone complemented the food!"
• "The Cornish Mussels... I would definitely recommend, just save the beautiful homemade bread for soaking up the divine sauce at the end!"
• "The food was delicious, the fruit crumble was delightful!"
• "The food was delicious. The Garden brunch, which is their vegan breakfast option, was absolutely delicious."
• "Our food was clearly lovingly prepared, excellent service, lovely vibe."

Cons:

• "The nachos we received were completely shattered."
• "My steak and chips was delicious albeit the poached eggs were a little over cooked and my wife’s green shakshuka was a bit watery."
• "The beef patty of the burger had a burnt aroma."
• "My buffalo chicken although served in a blackened bun was a bit bland."
• "We found a bone in a chicken burger and the other meals were cold."
• "The food was lacking a little bit of flavour and fish had too much batter."
• "The muscles had the most awful smell. Didn't smell fishy though. Just had an off smell like rotten chicken skin."
• "The food was quite pricey and the portions were quite small."

Service

Pros:

• "The staff were really nice and friendly, attentive too."
• "The service was outstanding, and they accommodated all the allergy-related requests."
• "The staff was attentive and friendly, making the experience even more memorable."
• "Lovely food, atmosphere and the staff are so friendly."
• "Our waitress Bethany went above and beyond for the us!"
• "Staff were really friendly every time I've visited."
• "Really enjoyed our first trip to Urban Garden, as a non-local the booking aspect was quite confusing but it was a great little find and a lovely atmosphere."
• "Visited this amazing place 30/08/2023. The staff were all amazing, really friendly and accommodating."

Cons:

• "Adding a compulsory 12.5% service charge was a bit cheeky."
• "First round of drinks took some time to come but then there was 9 of us so understandable."
• "The food was delayed for more than 1 hour."
• "The service was slow and not very attentive at all."
• "Waiters polite and attentive. Toilets absolutely stank!"
• "I think next time I will ask for a starter."
• "We waited for 20 mins till a waitress came over to take our drinks order."
• "It was packed.. Service was good to begin with, then we were just, sort of, abandoned."

Ambiance and Location

Pros:

• "In the evening it was a nice buzzy atmosphere and we sat inside and for lunch we were outside which was perfect in the garden balcony."
• "This is a fantastic spot for a sunny day."
• "The ambiance perfectly blends the tranquility of the park with a cozy and inviting atmosphere."
• "Really interesting venue, this place has a huge outdoor area with heating lamps to keep you warm in the colder months."
• "What an absolute gem nestled in the heart of Bournemouth City centre!"
• "Awesome restaurant hidden away in the winter gardens!"
• "Relaxed atmosphere, service charming and thanks for assisting my mum who is in a wheelchair."
• "I held an evening networking event at Urban Gardens and we had this gorgeous outdoor space which was covered and heated (it was Nov)."

Cons:

• "The access could be improved but I understand this is a complexity of the building."
• "Found it really difficult to find out how to access the rear of the building, clear directions on the website would help."
• "Only downside is if you use any maps service as it will take you round the back where the entrance is near impossible to find."
• "There's something about this place, I instantly had a good feeling about it from the moment we walked passed. Slightly disappointed that a restaurant bragging local produce didn't have the English fizz that's on the menu."
• "A nice restaurant to have a lunch if you’re visiting the seaside and looking for a quieter place away from the crowded centre."
• "Decor was good and overall ambiance of the restaurant was really good."
• "Also, found it really difficult to find out how to access the rear of the building."
• "Call me old fashioned but I like my burgers actually cooked...not raw in the middle."