The Tramway, Cleveleys Reviews Summary

Customer Service

Pros:

• "The waiting staff were extremely friendly."
• "Staff attentive, polite and very efficient."
• "Alison was extremely welcoming and helpful."
• "The staff there made the experience 100% better."
• "Great customer service, Staff are always willing to help."
• "All staff are friendly, attentive and above all else, smiley."
• "The staff were very friendly and helpful and it's dog friendly."

Cons:

• "Contacted the manager at the Tramway to be basically called a liar."
• "The staff member then made inappropriate comments."
• "Our last visit we were there an hour and half and had only received starters some of which were cold and then when the mains arrived some of that was cold too."
• "The manager attended and proceeded to argue with the customer."
• "Absolutely shocking customer service...The manager in charge was called Alison Kelly."
• "Lovley waitress, but...the manager has no people skills at all, in fact she is down right rude."
• "The woman that served us was quite arrogant."

Food Quality

Pros:

• "Carvery was excellent value with a good selection of roasts and all the vegetables you could eat also ordered 2 pizzas which are cooked to order and they were very large, red hot and with plenty of toppings."
• "The food was pretty good with good sized portions at a reasonable price."
• "The food is cheap and cheerful."
• "The food was perfectly cooked meat and veg."
• "The food was delicious, the staff were absolutely brilliant, so friendly and the atmosphere was great too."
• "The food couldn't be faulted. Hot, tasty and plenty of it."
• "All the food was delicious."

Cons:

• "Ordered Fajita pizza came awful presentation, salsa, guacamole and cream cheese just spooned on without a care."
• "The whole of the serving counter looked dirty, with bits of meat and old veg left on the counter."
• "Waited a while for food fish chips peas x3 scampi whole tail chips peas was tasteless the fish had skin on so disappointed."
• "The table was sticky and the food was awful."
• "The carvery, the meat was dry and full of gristle."
• "The vegetables were dried up and did not look appealing at all."
• "Very poor carvery last night....barely warm and soggy veg and little bits of roast potatoes."

Value for Money

Pros:

• "The bill for 4 of us was £42.31 and that included 3 large (pints) Pepsi's, so great value as well."
• "£140 for 6 x 3 course meals including drinks is a bargain."
• "Carvery 8.79. pizzas half price on Tuesdays so bill came to 32 quid for four meals."
• "Excellent carvery. Beautiful roast beef carved from the joint, Yorkshire pudding, gorgeous roast potatoes and six different vegetables for £7.79."
• "The portions are really big and filling. The prices were reasonable too."
• "Also the value for money aspect is good on the pocket, especially with today's prices."
• "The prices for meal were very reasonable."

Cons:

• "The only thing I could be picky about was that the draft soft drinks wasn’t working so had to pay more for a bottled drink with less than I would of draft."
• "We put are car reg in on the way in and had are meal and then today we received a parking fine for £85."
• "It was also more expensive than other establishments that offer better quality meals."
• "Legalised theft in my book. Rip off brittain again."
• "Ordered standard carvery x2 and one small coke.... surprised by the bill to be honest £26 plus for two which is a huge increase in the normal weekday price."
• "We now have to pay £50 per car."
• "Had to pay extra for mushrooms even though they are part of an English breakfast."

Atmosphere & Cleanliness

Pros:

• "The atmosphere is very relaxed and comfortable."
• "Always clean and tidy, with a lovely family atmosphere where you can relax and feel comfortable."
• "Lovely relaxed surroundings."
• "We found it to be Bright, clean and modern."
• "The place was clean even though it was really busy there was plenty of staff clearing tables."
• "Premise kept totally clean, staff clear tables immediately and spray tables."
• "It's a nice quiet and clean place."

Cons:

• "And the layout isn't disability friendly, with minimal space between tables meaning difficulty in mobilising and people constantly leaning over your food as they walk by trying to squeeze between tables."
• "The tables and chairs are very sticky and outdated."
• "The restaurant area was very messy, I only saw one waitress cleaning so probably not enough staff on."
• "The interior, far exceeds exterior, but i felt it was all rather tired."
• "Place looks a little tired."
• "Just one slight blip is that the outside could do with tidying up a bit … possibly a few plants etc."
• "The heating must have been on full was like a sauna!!!...all veg chips and salad...looked old dried up and very unappetising."