Address: 3 Arnhem Rd, Newbury, RG14 5RU, United Kingdom
Phone: +443452463669
Rating: 4.8
based on 138 reviews.
Customer Service
Pros:
"Customer Service was off the chart dealing with any queries to a high standard."
"Contacted throughout with updates and plans."
"Exceptional service! My car was repaired to an incredible standard, it looks flawless!"
"Very quick and professional. Text at every stage. Even get a log in to check status of the vehicle."
"Excellent service from the first communication till the end of the repairs done to my car."
"From the first contact, by the Admin ladies, through the booking process, collection of my vehicle, advising me of the extent of repairs, keeping me updated on progress, through to arranging for the return of my vehicle, was first class."
"The service that DLG provide is very good. They kept me updated throughout the repairs."
"The phones were answered quickly and the ladies who did this were lovely."
Cons:
"Communication was not fabulous. My car was due to be delivered. It didn’t turn up when I called the service station."
"Communication was poor/non existent as to the timeframe on getting one."
"Communication fell down in notifying me that my car could not be returned when expected."
"Was a little disappointed that the car wasn't cleaned inside on completion of job as promised."
"But overall I was disappointed with the communication. I received very few messages."
"Although the staff were very helpful when you did speak to them."
"It would have been great if the tracking (or even just call backs) were followed up on."
"The only area that wasn’t perfect was that the week turned into 3 weeks."
Quality of Repairs
Pros:
"The overall completion of works is beyond recognition and makes my car look brand new."
"DLG have repaired it to an exceptionally high standard. Looks absolutely amazing."
"My car was repaired to an incredible standard, it looks flawless!"
"The repair is excellent and the communication from the DLG team, information given and response times were very good."
"The quality of repairs done was faultless and having a five year guarantee on the work done gives one reassurance and peace of mind."
"The repair was completed to an excellent standard on my Land Rover."
"Very good service received for my car repairs, effective, efficient and great results."
"Great at picking the car up and dropping it off, and the work that they did was absolutely fantastic."
Cons:
"When I queried this with DLG, they sent out a mechanic, and when I pointed out the front of car was not attached properly, he replied 'that’s how they make cars these days'!!!"
"Bad painting, further damage done to other parts of the vehicle."
"My car was left in a terrible state after repairs. Filthy windows inside, muddy, filthy seats & mats & dashboard."
"I wouldn’t be able to recommend because if this disappointingly."
"Final repair was excellent but I had to reject the car when first handed back to me as the panels did not line up properly."
"Paint job good but overspray and scratches on rear windshield and masking tape residue on roof."
"Car returned with repairs done but new damage to front bumper."
"The vehicle came back with damage to the rear bumper caused by some corrosive agent."
Efficiency and Timeliness
Pros:
"All completed within 10 days, in contrast my local repair shop had a 2-month waiting list."
"Great service from DLG auto. My car went in after a collision and they were able to fix my car under 6 days."
"The car also came back lovely and clean, inside and out."
"I am really happy with the service provided. Special thank you to Richard who dropped my car off and explained all the works / guarantees."
"Fantastic, from collecting my damaged car, keeping me updated on all the repairs and delivering back on completion."
"My car was picked up on time. The driver was very polite."
"Fantastic service and repair from start to finish. Done everything they said they would do. And by the time they said it would be done by."
"Very good service, the people I spoke with on the phone etc were very informative."
Cons:
"I was left without a car for a week and communication was poor/non existent as to the timeframe on getting one."
"Took 26 days to fix a simple dink in my drivers side wheel arch."
"Repair took too long nearly 3 months due to late order of parts and intervention from direct insurance."
"Our car was with DLG for many weeks due to unavailability of parts which is understandable. Communication was awful."
"The quality of repair is impeccable. The only area that wasn’t perfect was that the week turned into 3 weeks."
"DLG collected my vehicle to repair the drivers door and said they would arrange to bring it back in a week. They returned it 3 weeks later."
"Would have rated 5 stars but I had to chase once when original completion time expired and I hadn't had an update."
"Car had tree branch storm damage to bodywork. Car returned with repairs done but new damage to front bumper."