Cranleigh Reviews Summary

Customer Service

Pros:

• "The staff there are always so polite, helpful and friendly."
• "The waiting and serving staff were friendly and helpful."
• "The Hostess found us a table although we hadn't booked."
• "Service was so quick and friendly."
• "Matthew was really good with the service."
• "The staff were friendly and efficient and we were given instructions on how to use the app."
• "The staff were all very friendly and welcoming."

Cons:

• "Being asked to move to another table in the middle of eating your meal is definitely not our idea of good customer service."
• "These lot have no training and no common sense."
• "The owner was so rude and the waiters were smoking outside, disgusting!!"
• "Would not go there for food again. There customer service of the waitress was awful."
• "service was slow and chaotic"
• "The new management should be replaced."
• "Others are rude when you say you don't like something, points and laughs at your table with other staff members."

Food Quality

Pros:

• "The food was good as were the drinks."
• "Good food."
• "Food served in good time and hot."
• "great food at a very reasonable prices"
• "Meals of excellent value and quality."
• "The food was really good, well cooked and presented and full of flavour."
• "The food at this place is very reasonably priced and great value."

Cons:

• "None of dishes we wanted were available drinks were wrong"
• "Our chicken skewers were undercooked half raw had to be sent back"
• "The food was awful, chicken was so cold and taste like rubber."
• "Had dinner in here the ribs were full of cartilage could not eat them"
• "The chicken tastes like it chucked in the microwave."
• "Veg was Raw, Yorkshire pudding just dough, Potatoes soggy and greasy, The chicken was bland, tasteless and dry."
• "Food is revolting, raw chicken, unseasoned burgers, burnt peppers in slimy sauce."

Ambiance and Cleanliness

Pros:

• "A great place to eat, clean premises"
• "The atmosphere was brilliant and the two toddlers and five adults really enjoyed the experience."
• "Refurbished looks great in dining room. Has lovely Xmas display for kids."
• "Everywhere was clean and cosy and nice atmosphere."
• "The inside was warm, and clean and generally well cared for, though the loos need a little tlc."
• "it was very pleasant the place looked nice"
• "Decor & facilities looking fabulous after re opening...as you would expect after a six figure make over!"

Cons:

• "Decor is shabby at best. Paint peeling all over the place."
• "The whole place just felt very grimy and in need of a deep clean."
• "Seats we sat on smelt disgusting were all torn."
• "Furniture is so run down it needs replacing."
• "Outside chairs are wobbly."
• "live entertainment in the dining area and it was soooo loud we had to shout to each other to speak"
• "The place was filthy, urine all over the bathroom floor and the over all hygiene standard was dismal."

Management and Staff

Pros:

• "Pleased to see a significant improvement under the new manager Jade."
• "Georgia the new manager was very friendly, welcoming and attentive."
• "Shaun & the Cranleigh team were outstanding in their hospitality."
• "The staff provided great customer service."
• "Eleanor was so polite and helpful."
• "Chef Juan was amazing. Came to our table to double check a few times if everything was ok."
• "The staff comprising of Gieorga, Slick and the two excellent waiters made it a real pleasure."

Cons:

• "The management is lazy, won't let people out in the garden or help disabled people open the umbrella in the garden."
• "The new management should be replaced."
• "Extremely poor management the service was poor and the land lady was dismissive and rude!"
• "Staff not much help either!!!!!!"
• "The cooks as most definitely not chefs can't plate up for love nor money."
• "Staff have been arguing and waitress was rude towards customers."
• "The Landlady/owner always makes us feel very uncomfortable and comes across as abrupt and rude."

Booking and Seating

Pros:

• "Always best to book tables as they are regularly fully booked for peak times."
• "Very welcoming and accommodating staff, always have a smile for my little one."
• "We booked the Cranleigh for lunch for 5 of us. Dawn and Katie were amazing."
• "it was lovely to be able to take my elderly parents out during these challenging times to a place where they can feel safe"
• "Very cheap and have 2 separate entrances for under 18 (and family's) and over 18."
• "This pub is most definitely worth a visit for an inexpensive lazy Sunday lunchtime."
• "Very easy access to the front and all round. Quite clean and of a good standard but nothing special."

Cons:

• "Frustrating that the Greene King app did not process my booking so I couldn't have table for special occasion as required."
• "They didn’t let us stay in because we were a big group (13 people) and the pub was 'completely full' when there were only a few tables occupied."
• "Having arranged a table for ten earlier in the week via phone, we were immediately challenged this never happened on arrival."
• "Unfortunately, I had to pay £20 deposit to book a table."
• "Booked a reservation and there was no knowledge of this on arrival."
• "They were so incompetent that someone else was sitting on the table when we arrived."
• "Literally not 1 person sat in the restaurant part of the pub today but the landlady says there's no room for 4 people."