Pizza Hut Reviews Summary

Service

Pros:

• "Good service, the girls who work there are very friendly and provide very safe service."
• "Staff were welcoming and friendly, and we were quickly seated."
• "Very friendly manager and staff, made our experience all the more enjoyable."
• "Place an order, collect in 15 minute and everything went smooth."
• "The friendliness of all the staff made for a brilliant atmosphere in the restaurant."
• "Staff friendly and attentive."
• "Staff were all friendly and helpful."

Cons:

• "Slowest service ever, asked for stuff crust didn’t have it, then I asked for cheesy bites and they didn’t have that, then I asked for something else and they didn’t have that as well, so what do they actually have."
• "They forgot to give us one pizza and our sides, so one person had to wait 10 minutes for food."
• "Service (returning to take order, offer desserts etc) can sometimes be a little slow."
• "Service wasn't great. Forgot the second part of our order and had to ask for it multiple times."
• "After waiting 10 minutes of staff looking at us and just walking past without saying a word to us, we decided to go else where."
• "Can't even get staff to acknowledge you waiting for a table because they're too busy talking at the till or serving hatch."
• "Finally, I asked one of the waitresses to bring our desserts that I preorderd. About 20mins had passed so I asked another waitress."

Cleanliness

Pros:

• "The salad bar was plentiful, clean and staff were seen to be very attentive towards it."
• "Nice clean place. Plenty of room including social distancing."
• "Toilets were very clean. Overall environment was well kept and clean."
• "Lovely staff here and despite being busy worked really hard to keep things clean and tidy."

Cons:

• "The place had multiple dirty tables for the duration of our visit, the toilets were dirty."
• "Cleanliness ... you are kidding right !!! And as for the toilets simply awful."
• "The table & seats however was sticky & there were still nachos on the seat, so not cleaned too thoroughly."
• "Couldn't wait to get out of this place. Choice between coke or water, warm glasses, warm coke, dirty plates, the seats were absolutely minging everyone sticking to them."
• "The toilets were a mess."

Food Quality

Pros:

• "Food was delicious. Thank you pizza hut!"
• "Food was very nice."
• "Food was quick and hot, to the usual pizza hut standard."
• "Great food, the vegan menu was amazing - I had the jackfruit bbq vegan pan pizza."
• "All the pizza on the deck was hot an fresh all the salad bar was stocked up too."
• "The food was delicious and perfectly cooked as always."
• "Gluten free and vegan pizzas that taste good!"

Cons:

• "Frankly, the food is just about passable."
• "The quality of the pizzas was poor, the dough was soggy, not cooked properly and not enough sauce on the base of the pizza."
• "The pizza was half cooked and really greasy, and the onion rings weren't cook fully."
• "Your normal pizza hut. This time the pizza bases were very soggy and not impressive."
• "Pizza was cold, brought 3 of the pizzas over and forgot the 4th, when 4th arrived it was undercooked and extremely doughy."
• "Flavourless cheap toppings. I'm afraid Pizza Hut can't do Pizza's!"
• "The worst quality food has cheddar cheese on the pizza it was disgusting."

Value for Money

Pros:

• "Good value on merekat meals."
• "For £19 per head it’s good value."
• "We benefited from a Meerkat deal so final bill was great."
• "Sunday buffet was good value. Good choice of pizza and the salad bar."

Cons:

• "Quite expensive. £43 for 1 adult and 2 children buffets!"
• "Considering this is pizza hut & not a fancy restaurant we found it was pretty expensive."
• "Our meals totalled nearly £90 came away feeling rather disappointed."
• "Fries came to the table and the pizza came about half an hour later, fries were cold by then, and the price being nearly £50 just for one pizza and four lots of fries, very expensive."
• "Ended up spending over £55 which felt like robbery compared to other restaurants."
• "Nice presentation, but what is with the prices! The buffet is £40 without drinks!"

Ordering System

Pros:

• "Place an order, collect in 15 minute and everything went smooth."
• "Ease of ordering with the QR code meant my hungry kids could start eating straight away."
• "You order your food by scanning a QR code and paying for it via your phone. It all works well and the food is delivered quickly."
• "Ordering is still via their website via scanning the QR code - I appreciate it as you can be as specific as you want without feeling like you're complicating it for the server."

Cons:

• "Not happy with ordering and paying on the app."
• "Ordering from the app a bit of a pain. Some items didn't appear to be on the app but were on the hard copy menu."
• "The new ordering system sucks, you do it online."
• "Had to use app to order food and pay with card had to give tip before I had my service from staff."
• "Order via your phone.. so no drink offered while browsing the menu."
• "Ordering through the app was not easy and very confusing."

Atmosphere

Pros:

• "A lively American themed family-friendly diner."
• "The atmosphere makes us want to return again and again."
• "Children are very welcome here, relaxed and friendly place to eat."
• "It's a Pizza Hut. Reasonably priced OK pizza with a salad bar and the usual. Great for small children, good for parents of small children, less than ideal for anyone else I reckon."
• "The great thing about chains, done well, you know what to expect when you go in - and this one didn't disappoint."

Cons:

• "Also I hate kids and often filled with them so keep that in mind :p."
• "Packed with kids/families and very noisy."
• "Been coming here on & off over for over 15 years or so. Always had good food here. But be warned like most places like this & with the ever ever increasing feral behaviour of some family's kids, it can be a little overwhelming if your not in the mood."
• "Not the best first impression as we were barked at as soon as we waited to be seated for not booking a table despite the restaurant only being half full."
• "We were sat right under an air con unit and it was so cold we ended up putting our coats on."