Britannia Bradshaw International Removals & Storage Reviews Summary

Efficiency and Professionalism

Pros:

• "Martin and Simon turned up early and had good suggestions to make the packing and unpacking as smooth as possible."
• "Pete and Stewart were the best removal men ever! Nothing was too much trouble, they did our move efficiently and carefully ensuring everything arrived safely."
• "They were very professional and courteous and kept everything running smoothly and calmly throughout."
• "Both Pete and Ryan loaded and unloaded our belongings in a very professional manner."
• "Brian, Andy L and Dylon were very professional, hard working and friendly."
• "Our Packer/movers were extremely efficient and courteous."
• "They worked quickly and efficiently and everything ended up in the right place."

Cons:

• "12 - 15 weeks I was told ... 24 weeks later and I'm still waiting on my possessions."
• "Britannia Bradshaw was booked in order to deliver a bed and a sofa. Astonishingly and without any prior communication they have changed the delivery date."
• "I have not been able to contact Bradshaws yet, though they gave no response to my earlier internal survey where I reported my disgruntlement."
• "Once BB International take your money, you're forgotten as a customer."
• "We sent a formal complaint in the middle of September and have not received a reply."
• "Despite the law around masks at the time, the movers refused to wear masks when we asked."
• "I was sold on the 'quality door to door service', how far from the truth is the actual experience!"

Customer Service and Support

Pros:

• "The customer techniques of the team should win a prize."
• "Would definitely recommend Britannia Bradshaw removals to anyone who was moving as they made the day less stressful than it could have been."
• "They were friendly, helpful and really nice to deal with."
• "I would highly recommend the Manchester branch - organised, responsive & efficient & the lads were brilliant - thank you."
• "Their staff were prompt, friendly and efficient and I would have no hesitation in recommending them to anyone looking for a professional removal service."
• "Very impressed with the level of service I received recently for our move."
• "The office staff were brilliant - efficient & responsive & they went out of their way to accommodate us as we had very little flexibility about when they could come out to do a visit/quote."

Cons:

• "The number of irreplaceable items that are now broken is heartbreaking."
• "We are now in the process of unpacking in Australia and are just astonished at the complete lack of care and respect for our belongings shown by these 'professional' packers."
• "Unable to find some very valuable and rare books and our small collection of vinyl, from our lounge (supposedly packed in Manchester whilst I was stuck packing in the loft) we have frantically now gone through every box...THEY ARE NOT ANYWHERE IN THIS HOUSE!"
• "DO NOT USE PLEASE PLEASE...YOU WILL REGRET IT!!"
• "Customer service is DIRE!"
• "It fair to say I'll never use this company again, I'd recommend anyone reading this review to look for a professional, competent company to handle an international move."
• "Watch out or their insurance it only covers you for 7 days after delivery whether unpacked or not!"

Value and Pricing

Pros:

• "We were warned that Britannia Bradshaw were expensive, but the quote we received was below £1000 for a 2 bed semi, moving from Manchester to Warrington. I thought it a very competitive price."
• "The service from this company is very professional and friendly."
• "They are not the cheapest but if you want a stress free - ish :) move we unhesitatingly recommend this company."
• "We felt the cost of the move was fair."
• "Britannia made us feel at ease and valued from the very first meeting to picking up the empty boxes yesterday. They replied to messages quickly and phone calls were always answered."
• "Great experience would highly recommend and competitive too!"
• "We would absolutely recommend them and we would definitely want their help if we ever moved again."

Cons:

• "I requested a quotation for a removal... they could not do the move because they did not have a vehicle large enough to do the job."
• "My furniture was in storage for over a year... When it was returned my dining room table leg was completely snapped and not repairable."
• "I had to call this company 3 times in 3 days... Now, 3 hours later she didn't call!!"
• "Moving from Manchester to Glasgow. Three guys arrived to pack up the house, great as I was only expecting two. However, they seemed not to have been briefed on how much needed moving."