West Cornwall Removals Reviews Summary

Professionalism and Service Quality

Pros:

• "These guys did a sterling job moving us from London to Cornwall."
• "A great crew of team members who really care about what they do and go above and beyond to provide excellent service."
• "Highly recommend & will 100% return."
• "Professional and friendly service which is competitively priced."
• "From the very start, Tyler was positive and helpful, with nothing being too much trouble."
• "They were efficient and professional."
• "From the initial home visit through loading and delivery they couldn't have been more helpful."
• "I was so impressed with the kindness and efficiency of all of the team that helped me move house."

Cons:

• "The lads were great but the bosses wanted more to get us out of their storage than when put in because they were ‘busy and could get more money from other jobs’."
• "Parked their huge lorry on our garage forecourt, without buying fuel, preventing any other lorries from filling up whilst they went to a cafe for 40 mins!"
• "We had a moved booked to Scotland and they let us down the night before the move at 6pm to tell us they won’t come unless we were happy with a new quote they just sent us which was almost double than the agreed quote."

Efficiency and Timeliness

Pros:

• "Helpful, hard-working and friendly with it. Recommended to anyone."
• "The process of loading, shipping halfway across the country and unloading our belongings a breeze."
• "They picked it up on a Tuesday evening and delivered it to our new address by Friday morning. It was just brilliant!"
• "Received top service on two occasions."
• "From start to finish Bradley and Tyler we amazing!"
• "The whole team at WCR were attentive, efficient and very hard working."
• "The team was brilliant. Quite a large and difficult move...but they all managed to stay cheerful and everything went more or less where it was supposed to go."
• "The guys doing both moves were very professional and worked really hard - nothing was a problem and with a full packing service I knew all our stuff was in safe hands."

Cons:

• "If only we’d known how intrusive and pedantic the bureaucratic process would be - and not just a Brexit issue, we probably wouldn’t have moved."
• "Couldn't be bothered to move the lorry after we politely asked them."
• "He sorted us for the following day and Harley and Dave arrived early next morning. They were absolutely brilliant, and got us moving in no time, with a professional but light hearted approach."

Customer Service and Communication

Pros:

• "Communications were simple and timely which we really appreciated."
• "Every contact I had with them prior and during my removal was courteous, professional with an extremely positive approach to all my requirements."
• "Bradley always replied promptly to any queries I had."
• "They were always happy to chat, but never stopped moving/hauling either."

Cons:

• "We tried to call and then Bradley messaged us back saying it was his birthday and he was out partying and hasn’t got time to speak when he has only sent us the new quote 30 min before."
• "Parked their huge lorry on our garage forecourt, without buying fuel, preventing any other lorries from filling up whilst they went to a cafe for 40 mins!"