Leighton Vans | Upgrades | Parts | Custom Van Sales Reviews Summary

Customer Service

Pros:

• "Top class service and attention to detail."
• "Impeccable service from Ryan also helping with the spec."
• "The service is fantastic, the people there are superb nothing was too much trouble for them to accommodate me."
• "Adam Jackson on all occasions and his attention to the customer is amazing."
• "Their entire team have been nothing but professional & friendly."
• "James Shaw was brilliant from start to finish."
• "Ryan and the team have been amazing with us and catered for all our requests!!"

Cons:

• "Communication was poor again with Tim waiting days for replies and it seemed reluctant to book us in."
• "Refuses to work/talk with us and verbally abused my wife on the phone."
• "I was mildly unsatisfied by the level of attention I got and how as a customer willing to spend money was treated."
• "The owner has a terrible attitude, if he was not the sole proprietor I would have no doubt that they should have been sacked for such verbal abuse and threatening behaviour."
• "There were times when there was unnecessary pressure to complete on the van without taking into consideration my personal situation."
• "A few miscommunications occurred during the buying process."
• "Communication was poor to the point we eventually had no reply from Adam and got passed onto Tim as apparently Adam was now off sick."

Quality of Work and Materials

Pros:

• "The quality of work throughout is impressive and I am delighted with the van."
• "The quality of their work is second to none."
• "The quality of the parts and materials are second to none."
• "The vehicle and workmanship speaks for itself."
• "The fitting kit feels like they are made to last and this puts them ahead of other competitors."
• "The level of detail on the vans is excellent also."
• "Every detail from top to bottom was five star."

Cons:

• "Had to return at our cost and he still has not returned it four weeks later!!"
• "After deliver we had some minor niggles with a couple of rattles."
• "I discovered a few issues with the Kombi when I got it home."
• "Only 70 miles away the van suffered a mechanical breakdown and on a Saturday evening!"
• "Bought a car recently which after four weeks blew the head gasket. Local garage found 12 other problems with the car."
• "There is definitely something dodgy about the vehicles for sale here."
• "Poor customer service!!"

Customer Experience

Pros:

• "Fabulous holiday spent touring round Devon and Cornwall in our hired Leighton Van."
• "Ryan was great, he talked us through options that were available and let us take a couple of vans out for a test drive."
• "Purchase a stunning van from Leighton vans, I’m over the moon with my transporter."
• "Extremely happy with our van."
• "Point North Electrical love the new work van!! 👌👌"
• "The Leighton Vans experience has been very good, with excellent customer care, quality products, efficient service."
• "We’ve just recently bought our VW from Leighton vans! Highly recommend ⭐️ ⭐️⭐️⭐️⭐️"

Cons:

• "AVOID THIS DEALER AT ALL COSTS! There are far more trustworthy dealers out there that won’t rip you off."
• "I wouldn't recommend the 37 mile journey to anyone if they were going to be treated the way I was."
• "Just posting my very poor and unprofessional service that I have received from 'Leighton Cars Ltd' (Trading as 'Leighton Vans T5 Specialists)."
• "Don’t offer a service if your not happy to provide."
• "We decided to take our money elsewhere. We were made to feel as we weren’t buying a 70k van that we wernt valued."
• "The manager of the company who came across as cocky and in general rude."
• "Very disappointed."