Fitness First Reviews Summary

Staff and Personal Trainers

Pros:

• "Working with Alex was fantastic - I started working with him to try and lose some weight and he was excellent."
• "Alex is also a great physiotherapist and has recently helped me with a shoulder issue I encountered."
• "Something lovely about going into a gym and being greeted by genuinely happy, friendly and positive people."
• "Great experience with Yannic, who was super welcoming, and gave a tour of the entire gym."
• "Everyone is super friendly and helpful."
• "All of the Gym staff are lovely."
• "Nice reception staff very helpful. Sauna steam and pool was lovely."

Cons:

• "The staff are not helpful, sometimes rude!"
• "The staff seem ill-prepared to help customers with any questions."
• "Some of the staff is great but they have some really bad staff here like Johnathan Gomez."
• "The staff not even bother to offer a good customer service."
• "When you DO get through, the reception team are incredibly rude."
• "Rude reception staff."
• "Unfortunately he is a very bad communicator and he doesn’t understand what you say although I am a foreigner."

Facilities and Cleanliness

Pros:

• "Gym and changing rooms were clean."
• "The pool, sauna and steam offering is unique and worth every single penny."
• "Facilities are really cleaned and good. I enjoyed the sauna and gym and the swimming pool is really cleaned."
• "Love the pool/ spa area."
• "Facilities were always kept very clean."
• "The pool is always clean and never too busy."
• "The staff are friendly and professional. The premises are kept clean at all times and the environment is one where you feel you want to train and be healthy!!"

Cons:

• "Loads of broken lockers that have still not been fixed."
• "Gym constantly not opening on time."
• "Steam room not working."
• "The changing rooms are grim, even by gym standards they are bad."
• "The facilities are clearly barely cleaned."
• "Ceiling in the men's changing room is covered in black mold. Totally unacceptable and a major health hazard."
• "The showers are disgusting - dirty."

Equipment and Maintenance

Pros:

• "There are more machines, weights and contraptions in the gym than I would ever know what to do with."
• "The weights area was okay and had a good selection of machines."
• "Great gym with a superb range of equipment."
• "There’s a decent weights and machines set up."
• "A good all round gym with some amazing weight machines & workout areas."
• "The weights room is probably one of the bests of all Fitness Firsts, the variety of machines make my workout pretty easy."
• "The gym is nice and clean and fitted with plenty of equipment."

Cons:

• "The machines need an urgent update."
• "Good gym floor, but not enough equipment."
• "The equipment needs to be upgraded."
• "This gym itself could do with some general maintenance and improvements."
• "Equipment in the gym is often broken, with no sign of it being repaired."
• "Broken equipment. I understand that thing do break due to being constantly in use, but I don't understand why it takes weeks/months to get faulty equipment fixed?"
• "A gym containing standard gym equipment. The equipment is slightly tired and in need of modernisation."

Customer Service and Management

Pros:

• "Love this gym I have been here for 5 years the management team has improved."
• "Customer services top class! By Alex at front desk and his other colleagues jahnai and Johnny."
• "Thanks so much to all the friendly and helpful staff at this Streatham branch in particular, Felicia who patiently showed me in detail the benefits of the different gym equipment and machines, and Ade who hosts amazing classes."
• "The real strength of this gym is staff. They're all really friendly and welcoming."
• "The staff are all friendly and very professional."
• "I've been a member of this gym for 16 years now and I've enjoyed the journey its taken me on with my own physical & mental development."
• "I am new to the gym and have nothing but good things to say, clean facilities, plenty of equipment around to get a good workout and very helpful and friendly staff that make sure to assist you and are very open and welcoming."

Cons:

• "They also mistakenly charged me an additional 65 quid for the month after I left and point blank refused to refund me."
• "I too had problems cancelling my membership card. I was messed about so many times. The reception area did not care."
• "Unfortunately very unhappy with Fitness First how they treat you when you need to cancel a membership."
• "Completely useless staff. You can keep asking and requesting something but it never gets done."
• "The so called manager Yannik never called me back to discuss these issues."
• "Regardless of their own policy they have deleted all my information and rather than just saying we will give you a full or (I would have accepted a) partial refund but the option was not on the table."
• "Staff in reception not interested in complaints and nothing ever addressed."