"Had a really good meal here recently, although I was somewhat disappointed with the Pulled Beef Tacos (NEW) I know this is a starter but these were 3 small portions."
"Very poor slow service hardly anyone in there and we had pre-booked so no excuse, no apologies from staff. Food was poor 9 steaks ordered and only 1 was cooked as requested."
"The food is good. Steak is usually well made. Sometimes you may need to pre-book as the restaurant can be very busy at certain times of the day, mostly evenings."
"Really good food. Went with friends for a lunchtime deal which was very reasonable. The full price evening menu was a bit pricey for our budget."
"Food pretty good, but a long wait. Principle reason we won't go back, is that the music was far too loud (and a dreadful selection)."
Service
Pros:
"Expertly cooked and presented matching by great customer service."
"Staff were really friendly. Would go again 100%."
"Friendly, efficient and prompt service, food absolutely delicious and really appreciate the generous 25% blue light discount."
"The waitress Karen was very friendly and attentive."
"Greeted by Karen who also served us. Food was very good as was the service."
"The service was pretty good, the lady that served us was friendly."
"Great atmosphere and decor upon entering. We were promptly shown to our table and within minutes the waiter had greeted us and taken our drinks order."
"Went with the Family to celebrate my Daughter's 15th Birthday, a first visit for us all. Restaurant is lovely and we were greeted by very friendly staff and seated quickly."
Cons:
"We were part of a big table with a few issues with food. Very disappointed considering their food is on the higher end price point."
"Sunday lunch was great, food is really tasty. Service was good, the staff are very welcoming and polite but slow when busy."
"Customer service outstanding, but food was disappointing."
"Myself and fiancé had our first visit near the start of this year, and we were impressed by everything. On our most recent visit though, we both ordered 2 fizzy drinks and were waiting around almost 10 minutes for a simple drink to pour."
"The most slow service ever the past 3 times I have been here it is a surprise I even come back but the food is always good despite the horrendous wait times."
"It was 5 pm and not busy at all. The service was almost non-existent and I had to ask for drinks when we arrived as we had waited over 15 minutes for our waitress to come to the table."
"Really poor service and customer care the manager was obviously not that bothered to rectify or compensate our disappointment. Badly run restaurant with little customer focus."
"Tried to visit Saturday but the place was heaving which I guess is a good sign. The place looks good with plenty of atmosphere and a lively crowd. The food looked good so I guess we will be back."