Energie Fitness Gym Forest Hill Reviews Summary

Staff and Personal Trainers (PTs)

Pros:

• "Everyone is happy to help and knowledgeable."
• "He has motivated and help me to lose weight and achieve my goals."
• "Staff are friendly and on point."
• "It’s a friendly place where people are genuinely interested in building a community of exercisers locally."
• "This gym has literally been a life saver for me!"
• "Excellent team from the club manager Janine, to the personal trainers Kobri, Matteo, and Owen."
• "All the staff friendly and Chris who took the class was brilliant and patient with me."
• "The gym has a warm family feel to it with helpful, friendly staff that cater to your needs."
• "Great gym, all questions were answered and explained, people are friendly and helpful."

Cons:

• "If you want to be patronized then hit this gym."
• "The key to owning a gym is interpersonal skills and the owner at this gym lacks this skill."
• "However my experience with the passive aggressive manager has left me with a bad brand experience for The Energie Fitness brand."
• "What ever you do, do not obtain a personal trainer called Nathan."
• "Staff can be a little bit rude."
• "Awful organisation on their part! This has been going on since April... Definitely will not be rejoining."
• "Recently changed owners and standards have dropped rapidly. Staff are rude and unhelpful."

Equipment and Facilities

Pros:

• "The equipment is great and there is plenty of it."
• "Facilities are good and opening hours are long."
• "The equipment is fantastic, I particularly like The Yard, the awesome Rogue squat racks and the variety and frequency of classes."
• "Really pleased with the facilities and staff at Energie Forest Hill."
• "Nice little gym near Forest hill station. Not a great deal of variety on strength training machines, but good amount of cardio stuff."
• "Downstairs good range of free weights. And the place.has a punch bag and TRX as well."
• "I'm particularly happy that the gym doesn't carry the same 'bravado' that you experience in certain other gym chains from muscle heads."

Cons:

• "They let multiple machines stand with a 'out of order' note on for weeks without fixing."
• "Not enough locker space."
• "The equipment is old and filthy."
• "The floor mats are dirty despite promises made months ago to replace them."
• "Equipment is old and the weights room is damp."
• "No air conditioning in summer is terrible."

Customer Service and Management

Pros:

• "The manager of the forest hill branch did rectify the issue for me and I appreciate that."
• "Good managers who help with financial and physical things."
• "Energies fitness Really nice gym and nice staff apart from the manager."

Cons:

• "Constant 'new joiner' offers sometimes as low as 30% of the existing members prices - makes you feel like you're getting ripped off."
• "The management has recently sold up and jumped ship, which means the gym has really gone downhill in recent months."
• "They play inappropriate music that could be considered offensive, borderline racist and misogynistic."
• "The manager Janine Roberts who showed complete lack of empathy."
• "No apology came from them despite them admitting it was their error, they have no idea how to run a business right."

Pricing and Membership Issues

Pros:

• "Amazing cheap gym!"

Cons:

• "Leaving the membership is nothing short of horrendous."
• "A direct debit company tries to charge you an administration fee for the cancellation."
• "We found out that we were debtors and that we owed them the money for the rest of the year :) and we were being reported to a credit recuperation company."
• "My account should have been frozen for 6 months but I still got charged for £69.99."
• "They will try anything they can to stop you from cancelling."

Hygiene and Cleanliness

Pros:

• "The gym is always clean and tidy."

Cons:

• "Showers are rarely cleaned properly."
• "Toilets are dirty."
• "The changing rooms are filthy."
• "Found a dead mouse in the locker room."
• "Dirt and dust around the gym area."