Willow Tree Reviews Summary

Category: Pub

Address: Blaina Rd, Brynmawr, Nantyglo, Ebbw Vale NP23 4SL, United Kingdom

Phone: +441495310179

Rating: 4.1
based on 259 reviews.

Food Quality

Pros:

  • "The food was great we will definitely be returning in the future."
  • "Amazing quality food, quick service, lovely friendly pub and amazing value for money."
  • "Food is very good well cooked, lots of choice, including vegan and food allergies catered for."
  • "The food was tasty and well presented - Steak and Ale Pie and Bangers and Mash."
  • "The meals were top notch. The steaks we ordered were done to perfection."
  • "The food was delicious and served quickly and there was plenty of it."
  • "The food was incredibly tasty and deliciously hot."

Cons:

  • "Totally overpriced £16 for sausage and mash."
  • "Gravy was like dirty dish water."
  • "The food was lovely though it wasn’t very filling in my opinion."
  • "Unfortunately the food was not good. Steak was inedible, full of sinuet which you needed a reciprocating saw to actually cut it let alone eat!"
  • "Food was awful service was poor had to wait ages for our meal an when it arrived it was cold presentation was appalling"
  • "Came here for a sunday roast, and was very disappointed to say the least, the meat was dry the gravy may aswell of been water."
  • "The beef Madras was absolutely disgusting, every piece was no bigger than a finger nail and every one was gristle."

Service

Pros:

  • "The staff were amazing and made me feel comfortable with having an anxiety disorder its really hard to go to new places but they were awesome."
  • "Our server was Rebekah and considering the size of our party she was fantastic she was smiling and welcoming and totally friendly and professional."
  • "The staff insured that I had my meal on time and was given great service."
  • "Our waitress was amazing... patient, fun reassuring and helped us as a family enjoy a special occasion with no judgment."
  • "A special mention for Ashton who provided excellent service to our table."
  • "The staff were very helpful and friendly."
  • "The service is superb! Always accommodating."

Cons:

  • "We waiting for the food 1hr45 mins in the first place... so to keep us waiting a further 40 mins for a refund was not acceptable."
  • "Service was slow all through, no set system, no body managing anything."
  • "The service is atrocious I actually had a plate snatched out of my hand by a waitress."
  • "The male waiter was very rude towards us when we told them we was missing food."
  • "Waited half an hour for food order to be taken, had to collect own drinks from the bar as they were just left there for 5 minutes."
  • "Service was extremely slow and they were clearly understaffed."
  • "Having booked our table for 13.00, we had to wait over an hour before we were finally served our meal."

Atmosphere & Cleanliness

Pros:

  • "This is a children friendly and dog friendly restaurant."
  • "Love the willow tree, very clean"
  • "Modern, comfy restaurant with carpeted and stone floor areas for dogs."
  • "Lovely building ambiance, clean fresh and loving the grass on the walls."
  • "The atmosphere is lovely there"
  • "Good family fun at this time of year."
  • "So calm and peaceful environment."

Cons:

  • "Just another purpose built pub same as All the public house conglomerates, you know the ones a manager not a landlord."
  • "The only mini complaint was that we were sitting near the Kids Zone and it got a bit rowdy in there."
  • "Lighting in some areas is very poor and looks dingy."
  • "Sticky tables. Hairs on sauce bottles."
  • "The veg was frozen including the mash potato. It was really bland"
  • "However, one of the children's meals left a lot to be desired. The fish fingers and potato waffles were deep fried, which is a real turn off in these health conscious days."
  • "My pie didn't have mushrooms on the menu but did in fact come with shrooms in. (I'm severely allergic to them)."

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