The Sirhowy - JD Wetherspoon Reviews Summary

Service

Pros:

• "The lady that served us was very apologetic and although this time wasn’t perfect we will be coming back."
• "Special mention for the manager Joshua who clearly works hard to run the place smoothly and ensured the service we received was high."
• "All three staff we had contact with were attentive and pleasant, even beyond the call of duty."
• "The staff were very helpful. Thank you for helping make a fantastic evening."
• "Staff really helpful and friendly, Logan was the star of the night with banter, helped some 'old' people use the app and really made the night!"
• "Staff super friendly & attentive."
• "Serving staff were polite and helpful & the surroundings pleasant."

Cons:

• "The service was awful. Both the waiter and waitress who served us were rude."
• "Food so overcooked couldn't eat it, service was slow."
• "Manager there has some serious anger issues tried to charge us for free drinks that come with our meal speaks to you like naughty school kids and then refuses to give us his name to make a complaint..weatherspoons get ride of him he is letting down."
• "Staff are rude and customer service is terrible."
• "Waited 35 minutes for 2 drinks, one was only a bottle of beer."
• "Inexperienced staff??"
• "Absolutely appalling customer service from the shift manager Helen D."

Cleanliness

Pros:

• "Clean, well lit and have always loved going here."
• "The outside garden area is by far the nicest I’ve seen for a Wetherspoons as well."
• "The place was bright and fresh with lovely clean toilets and even though it was busy the friendly bar staff were very quick and efficient at serving so we never had to wait too long."
• "Lovely cosy and clean restaurant. Recently been extended with a larger outdoor beer garden area with heaters and they now have a fire place in the extended restaurant area."
• "Lovely meal in the beer garden on a Saturday evening. Clean surroundings and a friendly atmosphere."

Cons:

• "More attention though to clearing tables as many areas were left unclean and cluttered with glasses and plates."
• "One of the worst Weatherspoons I've ever visited and I spend a lot of money with Weatherspoons throughout the Country."
• "I almost left as it was 'dirty' No clean table, what was 'cleared' dirty, sticky and cluttered."
• "The door to the kitchen makes a very poor impression, being dirty and worn."
• "Dirty tables and dishes left on tables. I witnessed staff walk past and ignore it."
• "No tables are cleaned - 4 tables around us had been empty for a while but not cleared."
• "Tables were dirty, I had to clear my own table."

Food Quality

Pros:

• "The food was great but the pubs hygiene and customer service skills need a lot of work."
• "My meal was a chicken cheesy burger meal and so delicious."
• "The food was outstanding."
• "The food is excellent quality and great value."
• "The cod was tasty, nice white fish in a fairly light batter."
• "Tasty food served all day."
• "I enjoyed my meal of 3 Irish sausages with chips and beans (lovely hot chips)."