The Dragonfly Reviews Summary

Service

Pros:

• "Kelly was super friendly and efficient with our drinks and meal."
• "The waitress we had, did very well to keep us from waiting too long between courses."
• "Staff were attentive and friendly, went above and beyond to make us feel welcome."
• "Outstanding customer service. Was greeted upon entering and shown to my table by Arwel."
• "Really great customer facing service from Kelly who flexed to enable us all to sit together."
• "Brilliant service from Eileen. She looked after us well, regularly checking all was OK and offering extra drinks."
• "The staff were kind and attentive and we had our drink and food orders taken in good time."

Cons:

• "Service is just atrocious with long waits for everything, and then you eventually end up with the wrong food or things missing."
• "Young waiter was not interested when I complained when he cleared the plates."
• "Food took 50 minutes to be served even though pub was relatively empty, no apology for the delay."
• "Service post Kelly was disappointing and food took ages to appear and even longer to be removed."
• "We had to wait 2 and a half hours before we were even seen to by a waiter."
• "Waited 20 minutes for someone to take a drinks order."
• "The service was extremely slow."

Food Quality

Pros:

• "Beautiful succulent Steak 🥩 and red wine 🍷 pie, roasted carrots 🥕 were fabulous, and broccoli 🥦 perfectly steamed."
• "The food was excellent but most importantly the girl who served us was first class professional!!"
• "We all really enjoyed our food."
• "The food arrived after a short wait and everything we had was delicious."
• "The new menu is much improved with a generous prawn cocktail and delicious ribeye steak."
• "Food was delicious and very reasonably priced!"
• "The food was cooked just as I'd asked for and tasted good."

Cons:

• "The child’s pizza was mostly hard and could not be cut."
• "Lasagne was bland, same with arancini."
• "Food was dire, steak was inedible and returned."
• "Venison was like boot leather, dauphinoise potatoes stone cold, very little veg."
• "The food was terrible. I had the squid and it was flavourless."
• "The mains were disappointing. For the price the portion was very small and lacked presentation."
• "Food was dry, overcooked and absolutely nothing special for the price."

Atmosphere

Pros:

• "The restaurant is welcoming with a fire roaring."
• "The atmosphere was great and the place was very busy."
• "Attentive staff, traditional old British pub with oak beams etc."
• "Lovely atmosphere, clean and nicely decorated."
• "The place hasn't changed much, but not a negative. It is clean, comfortable and has a good atmosphere."
• "Its a really nice Pub with a good Atmosphere."
• "The atmosphere was lovely and cosy (lots of dogs!!) and the food was great."

Cons:

• "There were very few people in there after work and it had a pretty dry and dead atmosphere."
• "Grounds are scruffy and in need of attention."
• "It was very busy and loud with no music or ambience."
• "Other than that where we sat in the bar just wasn't very clean to be honest."
• "The table was tiny shoved in corner by some doors."
• "We sat in our coats as did another table as it was freezing."
• "Place looks like no-one cares, things are outdated, dirty."

Value

Pros:

• "Would definitely return and will refer to family and friends who want a good meal and great service."
• "Plenty of free parking but don't forget to register the number plate when you arrive so you don't get a fine."
• "The 2 courses for £15.50 I thought was excellent value for money on Mondays to Fridays and the staff are friendly."
• "Food was delicious and very reasonably priced!"
• "Not expensive - value for money."
• "Nice pub with a good selection of food and reasonably priced."
• "The food was delicious, hot, nicely presented and a reasonable price."

Cons:

• "Very expensive for the quality of food that was served."
• "Very expensive for poor quality food."
• "But we found it Very expensive for these two meals."
• "Especially disappointing when you consider the cost."
• "Over priced, 2 adult and 2 child's Sunday lunches, 4 cokes came to £70 exactly."
• "Won't be returning as overpriced and poor quality produce."
• "Very poor considering the price."