Hornbrook Inn Pub & Restaurant, Horsham Reviews Summary

Category: Pub Horsham

Address: Hornbrook Inn, The, Brighton Rd, Horsham RH13 6QA, United Kingdom

Phone: +441403252638

Rating: 4.2
based on 145 reviews.

Staff and Service

Pros:

  • "The staff were friendly and helpful."
  • "The staff were lovely and really made us feel welcome and we will definitely be going back again."
  • "Excellent service from Becky today. Six of us had a delicious lunch. Becky looked after us very well indeed."
  • "The lady who particularly stood out was called by Miranda and said that her manager was not there that day, well she was amazing."
  • "Staff were also super friendly and accommodating."
  • "The staff were very attentive even thought it was busy."
  • "Must be said that the staff were young, pleasant and very attentive - a real credit to the pub."

Cons:

  • "Service was also poor and staff were not well trained."
  • "Very poor service, forgot One Main meal, drinks really slow to arrive."
  • "After popping in for what is normally a lovely Sunday dinner and warm welcoming atmosphere, we greeted by rude staff."
  • "Unfortunately the staff seem extremely young and mostly very inexperienced in basic tasks."
  • "We were not welcomed on arrival."
  • "The management need to teach the serving staff how to deal with complaints, they're great when everything is going fine but when there's an issue they have absolutely no clue."
  • "Several people around us were trying to use the app and failed. With no help from the staff they left after 30 minutes without a drink."

Food Quality

Pros:

  • "The food was wonderful, will certainly go back again."
  • "Great food, good vegan options."
  • "Food was delicious, couldn't fault it."
  • "The smell of the food cooking was lovely, very appetizing."
  • "The food as always was very good."
  • "Food quality was lovely and it's clear they spend a lot of time cleaning the tables and chairs before and after use."
  • "The meal was excellent, I can highly recommend the Beef dish."

Cons:

  • "Friendly food was good the only thing I was disappointed with was £2 extra for a very small amount of cheese on the chips it’s just wasn’t worth it."
  • "The burger was bland, very small and the chips were revolting. The ham was old and hard like tapping leather."
  • "Paying nearly £4 for a portion of chips is fine, if you get a full portion, but sadly there was little more than 7 chips in our bowl."
  • "We shared a number of starters between 5 of us and they were all very bland and stodgy."
  • "Steak was awful. Very tough."
  • "Most of our food we ordered was served up lukewarm."
  • "When food did arrive there were no edamame beans and the fish was overcooked."

Ambiance and Environment

Pros:

  • "I liked the ambiance of the Inn - a perfect setting for a lunchtime meal and quite inexpensive."
  • "Well kept immaculate and tidy garden."
  • "This is a great place in the summer with a deck lawn and good pub food, wines and beers."
  • "Nice surroundings and clean covid secure environment."
  • "Quintessentially British pub/eatery. Traditional decor with a homely feel."
  • "A really lovely pub, beautifully decorated with lots of quirky images and texts on the walls."
  • "Lovely garden and very quiet."

Cons:

  • "Hardly any choice on menu."
  • "The system of no table service outside makes no sense."
  • "Quite small portions and to be honest, the quality did not warrant the price!"
  • "We were seated right next to the main door and had to eat with our coats on, which was obviously very disappointing."
  • "It's an average pub selling below average food with restaurant prices."
  • "One star off for slight issues with space outside."
  • "Inside is a bit cramped for tables."

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