The Swan Hotel Reviews Summary

Accommodation

Pros:

• "The room was lovely itself with no complaints."
• "Rooms clean and comfortable but need maintenance."
• "A lovely tiled bathroom with complimentary toiletries and a huge TV in the room."
• "The rooms are a good price."
• "Room was cool, which was perfect for me."
• "Rooms have recently been refurbished."
• "Our room was lovely, clean, smelt fresh and was well stocked with tea, coffee and biscotti."

Cons:

• "Many things such as lamps, toilet overflows don't work properly."
• "Really could do with an upgrade. The bedrooms and areas upstairs are looking ever so tired."
• "Room hadn't been vacuumed and had crumbs and glitter all over the floor."
• "The stairwell to the rooms smells damp, the rooms are tired and in need of updating."
• "One of those hotels where everything feels run down and slightly grubby, sticky table tops etc."
• "When locking the door for the night we noticed that the door lock was hanging off."
• "To top it all woke up to NO WATER. So no wash, shower or teeth clean. Also we could nt even flush the toilet."

Food

Pros:

• "Food was absolutely delicious, compliments to the chef."
• "The food was fantastic and the lovely Shannen was working again as friendly and welcoming as the last time we visited."
• "The food is very nicely presented / cooked well and tasted great."
• "Food always good."
• "The food was cooked to perfection. My sons pizza was amazing and everything on the carvery deck was so lovely and fresh."
• "Food was great pizzas were amazing better than dominoes."
• "The food is good value and very tasty."

Cons:

• "The carvery itself was adequate but the turkey was dried up and obviously very little of it left and the kitchen staff obviously weren’t going to refresh the turkey, just carried on serving the scrag ends."
• "Food wasn’t pleasant, over greasy & lack of food being brought out so had to constantly wait for food to be re stocked!"
• "Our starters were forgotten (4/6 ordered)."
• "We helped ourselves to Carvery only to get back to table and everyone's vegetables were cold, not even warm, cold."
• "Pigs in blankets were burnt black."
• "The beef was like latex; I never had anything like it! The vegetables were all dehydrated by the heat lamps."
• "The chicken had the texture of rubber and actually squeaked when you bit into it."

Service

Pros:

• "Overall we had a comfortable sleep, a lovely breakfast and found the staff to be very helpful, we were amazed that we could not hear the loud bar downstairs."
• "Started to go here every weekend now. Friendly staff and a good vibe!"
• "Very friendly welcoming staff, very tidy roomy rooms."
• "Our waitresses Michelle and Caroline were lovely. Tended to our every need and chef Luke did an amazing job with the food and was always smiling."
• "A special mention for Michele and Lee who were always friendly and helpful, as were the team managing the rooms."
• "Staff were quick to address any needs we had."
• "Staff are always happy to assist."

Cons:

• "There was very intrusive music from the bar and we had to go and keep looking for the wait staff to take orders and to request the bill."
• "After that visit will never return, poor service!"
• "Staff need more customer service skills. More serving instead of talking to customers this side of bar."
• "My friend experienced the same poor level of service with his very dry looking burger."
• "We were not approached by a member of staff at any time to see if we needed anything else or if everything was ok."
• "We were extremely disappointed with the service, content and quality of our experience and certainly won’t be going back."
• "The staff that were working were constantly under pressure and overworked with only two members of staff running the breakfast rush at 8am."