The Clissold Arms Reviews Summary

Food Quality

Pros:

• "The food was excellent."
• "The guests commented on the delicious food."
• "The food was delicious and plentiful for the price."
• "It is a marvellous place to dine, relax and enjoy the atmosphere, food and drink."
• "The food was delicious and the cocktails were on point!"
• "Good Greek food on offer... About £80 for 2 with a couple of drinks. Happily return."
• "The food was amazing from our starters to the main course and desserts."

Cons:

• "Food however was average."
• "Food is too highly priced."
• "The food was dreadful, undercooked."
• "Its overpriced and the Salmon Nicoise salad had no taste."
• "The chicken wings were cold, burgers were tasteless and the chips were average."
• "Both pork chop and chicken salad main dishes were a little dry (possibly overcooked)."
• "The half 'lobster' was a tiny, overcooked chewy mess."

Service

Pros:

• "Staff are always friendly, the owner is always on hand."
• "Service is very prompt."
• "We were treated very well at all times and they had an amazing attention to detail."
• "All the staff were warm and welcoming but a special mention to Nikos who looked after us on the night."
• "The service of Manolis was great."
• "Service was great considering how busy the restaurant was."
• "Great service and knowledgeable waiter who explained what everything was and its origin."

Cons:

• "It took over an hour to get the ordered food - only one chef overwhelmed with orders."
• "Had to order drinks 3 times before being brought to us."
• "Between ordering and the food coming, there's definitely some communication breakdowns."
• "We were met with a rude response from bar staff about returning the food."
• "The bar staff apart from Helen (who actually seems to know what she's doing) seem to need better training."
• "Staff unaware of customer service."
• "Service was incredibly slow, you had to go grab staff, very few waiters spoke English."

Price

Pros:

• "Isn't too expensive for the food that is served."
• "Nice drink choices and delicious food at reasonable prices."
• "I had the Sunday roast which was amazing and a great price for such a big portion."

Cons:

• "Prices on the high side so maybe debating is the better option."
• "The drinks are too expensive."
• "A bit pricey for what it is I'm afraid."
• "This place is outrageous on some of its price listing, I think they think they can charge £19.95."
• "Very expensive, even for the area."
• "At £75 per head, even on Christmas day, I expect decent food."

Covid Safety

Pros:

• "Had a small issue finding the women's toilets but the disabled toilet we were directed to was v nice, spacious, great for drunk pictures!!"

Cons:

• "No staff wearing masks or gloves."
• "Covid protection not so good, no one wearing masks, groups of people sat very close together."
• "The place is not covid safe."
• "Not a care in the world that customers were sitting way too close to other customers who were actually concerned how close they were."
• "Tables WAY too close."
• "Staff not abiding to social distancing."
• "No social distancing is adhered you."

Atmosphere

Pros:

• "To sum up - this is a gorgeous homely pub."
• "Great local pub with decent food and a HUGE outdoor area, perfect for summer hangouts."
• "It is a marvellous place to dine, relax and enjoy the atmosphere, food and drink."
• "The ambiance of the restaurant was also quite lovely, with a warm and welcoming atmosphere."
• "Has great ambience, very friendly vibe."
• "Wow, what an atmosphere! Just wow."
• "The room was huge and so cool, decorated, comfortable, and just ideal for a 3-4 hours party, music was top!"

Cons:

• "Couldn’t hear ourselves talk. Awful."
• "Whoever the owners are now... you need to fix up as this could easily be shut down."
• "I don't know what happened to the outdoor area...now looks like a fast food place, no character, dated wooden furniture."
• "Huge flat screen TV showing football - which all the make servers watched, but none of the customers did."
• "Everything about this place was bad."
• "This pub over the last year has become a regular spot for drinks spiking."
• "The negligence this pub has shown in regard to the wellbeing and safety of their female customers makes me gag."

Management

Pros:

• "Manager/owner Tracey is one of the best people you could possibly meet, she strives to make your event special and personal."
• "The staff are a delight and the owner George is always about which shows the care and attention to detail."
• "The assistance I received from the venue in planning the event and coping with the changing number of guests ensured it was a great success."

Cons:

• "A big problem we encountered was the over 21 rule."
• "Without asking what size wine we want, he rang it up."
• "It was all good until we were leaving and were accused of not paying the bill!"
• "They just need to sort the manager out and get the ordering system sorted."
• "Awful customer service."
• "Shocking service. Had to wait 1.5 hours for food that never turned up."
• "Staff not wearing masks and unaware of any social distancing."