The Coleshill Reviews Summary

Service

Pros:

• "The staff were friendly and helpful when we were checking in."
• "All weekend the staff were very approachable and in high spirits."
• "Service was good, friendly and welcoming."
• "Staff were very friendly and helpful."
• "The staff were lovely, friendly and attentive."
• "Staff very helpful."
• "The staff were the best part as they were very helpful and enjoyed and reciprocated any banter."

Cons:

• "The manager acted like a vile horrible rude man."
• "Quite slow serving tea and coffee, forgetting spoons one time, forgetting complete order another time."
• "The service could have been better and quicker."
• "Service was poor planned well ahead for a 90th birthday celebration 1 waitress having to deal with 2 party's and other customers waited 1 hour for food and then it wasn't the best charged wrong at the end as the poor lady was so rushed off her feet and the till didn't recognize the offers."
• "Restaurant and breakfast service was very slow and food was below average."
• "However at breakfast the next morning the service was slow and overall unhelpful with the breakfast itself being very bad."
• "Terrible service. Didn't get what we ordered had to send meal back."

Food Quality

Pros:

• "The triple chocolate brownie is to die for."
• "The food was amazing my daughter had the cheese & bacon burger which was tender and juicy and cooked just right with yummy fries."
• "The scotch egg was delicious with a lovely runny egg."
• "The food was fantastic. Flavours was great and everything was cooked to perfection."
• "What a lovely time we had here, the food was very fresh and piping hot, staff were very welcoming and best of all we were able to take our pooch who loved all the attention highly recommend ❤️."
• "The food was also really nice."
• "The food here is lovely."

Cons:

• "Soup and peppercorn sauce served cold."
• "Food is poor and service is slow."
• "Breakfast was very mediocre."
• "Breakfast limited choice and mediocre."
• "The Food. Is below Birmingham average at London prices."
• "Pretty awful experience at the restaurant."
• "Mediocre food. I had the tortellini which came out dry."

Accommodation

Pros:

• "Place was nice and clean and seating was excellent."
• "The room was clean and comfortable with a lovely large bed."
• "The room was very clean and well maintained."
• "Pub was nice and clean, covid safe."
• "The rooms were spacious and comfortable."
• "Room was good. Comfortable bed and a nice big bathroom."
• "The rooms were lovely and clean and tidy and the beds were really big."

Cons:

• "The Room. Is dark and dingy."
• "The bar gets busy at the weekend and noisy."
• "Rooms are dated and haven't changed in the last 7 years or so."
• "Rooms at the front of hotel very very noisy especially around 1 am due to disco music and late night revellers from the bar and adjacent hotel leaving premises."
• "The bathrooms are a bit tired and need renovation."
• "Windows are definitely not sound proof or energy efficient."
• "The rooms on the floor above were so creaky and you could hear all their footsteps all night."

Value

Pros:

• "For the price we paid this was exceptional value."
• "You won't be 'ripped off' but you WILL have a Fantastic meal for an affordable price."
• "Would highly recommend!"
• "The prices were lower than what I'd thought."
• "Always friendly and welcoming from all the staff!"
• "What a lovely hotel. Warm inviting clean and friendly."
• "Lovely Hotel, trendy and smart."

Cons:

• "The price of a pint of coke was expensive compared to a lot of places."
• "The drinks were overpriced and watered down."
• "Booked a table for a Saturday night and wasn’t allowed to use it as I wasn’t 25 this wasn’t communicated before booking so this was very disappointing when we turned up. This needs to be communicated before booking."
• "It was a bit noisy on the Friday and the Saturday night due to it being club night or whatever."
• "£160 for a steak well done which was rare."
• "Mothers day at restaurant, service appalling, served our mains not realising they hadn't brought starters, food cold and also not as advertised - several components of the meal missing. Terrible and ruined our day."
• "This is by far the worst place I have had the displeasure of staying in years."