Jacksons Leisure Supplies Ltd Reviews Summary

Delivery & Shipping

Pros:

• "I bought a second matching skylight for my campervan. Jacksons delivered it with astonishing speed, and I paid quite a bit less than I did for the first one from a seller on eBay."
• "We received our kitchen kit within days of placing order."
• "Fantastic service. Had all I needed in stock. I ordered at 3pm and it was all delivered by 11am the following morning."
• "Website easy to use, communications were good and the goods were sent out quickly by courier."
• "Everything seems satisfactory. The equipment (sink and gas hob unit) arrived very quickly and was very competitively priced against others on the market."
• "recently ordered a bike carrier from Jacksons and they were brilliant, after a quick call they despatched item for me in time for our weekend away."
• "Package arrived in good condition the next day via FedEx and I was kept informed of its arrival."

Cons:

• "Well meaning but ultimately poor communication, broken stock management process and inability to see though committed actions."
• "Placed an order months ago and not informed that half my order was unavailable."
• "Awful customer service. Charge huge amounts for delivery £45 and do not explain that items will be dumped on a pallet kerbside."
• "Paid for a Pool light. drained pool and organised electrician. Over a week late, still no delivery and a total waste."
• "I wasn’t able to have my delivery made to a pick up point which meant a day at home waiting."
• "10 days to receive a stock item because they forgot to process order."
• "Took £1700 pounds from me only to be told ‘3’ working days later that the windows I purchased are out of stock."

Customer Service

Pros:

• "A huge thank you to Raychel who quickly organised a replacement."
• "Friendly customer service but seems to be a lack of communication between the company and supplier (Igloo Coolers)."
• "Very helpful service. I managed to order the wrong item, i used the live chat and Eleanor cancelled the incorrect item."
• "Having contacted Jackson’s at first I thought I would not have a good experience. Then their customer service agent Matt contacted me."
• "The team are pleasant, helpful and knowledgeable and really look after their customers."
• "Our toilet cassette was stolen from our van. We ordered a new one online from Jackson’s and followed up with a phone call. Raychel was so kind and helpful."
• "Really helpful customer service from these guys. I'm doing a home conversion van and have ended up placing most of my orders with Jacksons."

Cons:

• "Sales team were difficult to call, usually waiting in a telephone queue for about 20 mins each time I had to call."
• "We were lied to right from the very start of our order, so I won't ever use Jackson ever again as the level of customer service that I received was shockingly absent."
• "Ordered 3 small items... no explanation why, waited a day or two, sent a message through website, no response."
• "Really poor customer service for a new Trade Account and ridiculously long waiting times on the phone."
• "Ill update this review if Jacksons ever offer me directly a coherent explanation to all of these delays and misinformation."
• "Very disappointing experience. Order a cool box from this company. I've not even had a single response after sending them 2 messages."
• "The most incompetent company I have ever dealt with."

Product Quality & Stock

Pros:

• "brilliant service and delivery, ordered Monday part arrived Thursday."
• "Guys ur amazing and ur customer service is faultless. Great team and I’m really grateful, Thankyou 🙏."
• "Ordered a £500 Thetford camper cooker. Delivery was speedy, but upon checking I discovered that the hob section of the cooker was severely misaligned."
• "Really quick delivery which was great, ordering and website was easy to use."
• "Once again I have had excellent service from Jackson Leisure Supplies regarding Thetford spares."
• "Professional and knowledgeable staff who also provide that warm and friendly feel."
• "Ordered a stainless steel replacement kitchen sink for my Lunar caravan. Arrived promptly and was very WELL packaged."

Cons:

• "Rather disappointing. I ordered a SHURflo pump which is manufactured in the USA. What arrived was a SHURFLOW manufactured in Mexico."
• "They will charge you, deliver faulty goods that are not available for weeks when they state in stock."
• "One if the windows rattled awful and I did get it replaced. The replacement was already damaged."
• "Mixed up order after it was amended on line, cancelled order sent and I had to then re-order."
• "I ordered an igloo cooler 2 months ago and am yet to receive it."
• "Purchased a cool box which clearly stated in stock and next day delivery, received an email 3 working days later stating they have no stock."
• "Don't buy from this company! I bought an expensive cool box and it broke within a month... Very bad customer service - steer clear."