Thornton Hall Hotel & Spa Reviews Summary

Food Quality

Pros:

• "Food was fist class."
• "The food was great!"
• "The food was delicious and good quality."
• "The food we ate at both the restaurant and at breakfast was well prepared and good quality."
• "Lunch was delicious."
• "Food was lovely, very relaxing atmosphere."
• "Food was amazing."

Cons:

• "Ate in the brasserie, sandwich bread was stale and curly at corners, staff did change it, but £9.00 for a sandwich etc you don't expect them to serve that."
• "The cooked option was tasteless and the scrambled eggs were swimming with water."
• "Then food was served buffet style and to be honest was not upto there standard was very Boring."
• "Food was OK. Meal was overpriced."
• "The dinner was expensive for cheap bar/pub style service and quality."
• "Not very much cheese and the biscuits were very thin biscuits, not appetising at all."
• "I wanted a particular choice on the menu... I was told they were unable to provide my meal of choice!"

Spa Experience

Pros:

• "The spa was nice they had a snow room which was the 1st I've seen in spas and hotels."
• "Spa amazing, treatments fantastic."
• "The spa facilities are very clean, luxurious and very therapeutic."
• "The Spa is sheer luxury!"
• "The spa facilities were exceptional, offering a range of rejuvenating treatments that left me feeling relaxed and pampered."
• "The spa facilities are gorgeous and clean, and they have a wide variety of different things - steam room, sauna, snow cave, hot tubs etc."
• "The spa was amazing and the food was great!"

Cons:

• "The ambience in the spa area is ruined by foul mouthed guests with no respect to others who drink far too much in the hot tubs with no respect for others."
• "The spa wasn’t great nor relaxing which is the whole point of a spa break."
• "We went to the spa after checking in and ended up leaving due to how busy it was as we couldn’t fit in any of the hot tubs or the sauna."
• "Spa pool water temperature freezing cold."
• "The Jacuzzis too busy and some guests sat in for 40mins or more so didn't get chance to use."
• "I had an injury during the hot stone massage in the Spa and staff did not accept their liability."
• "It was still so busy that there where no space in any of the hot tubs or saunas."

Staff and Service

Pros:

• "Staff that were charming chatting and very efficient."
• "The staff were phenomenal and could not do any more to make a special day if they had tried."
• "The staff were very pleasant and helpful, particularly in the Lawns room."
• "The service, particularly from Mr. Smith, the concierge, was exceptional."
• "Staff are very friendly and efficient."
• "The staff were friendly."
• "All the staff here are so lovely and happy to help with anything."

Cons:

• "I've never stayed at a hotel so commercially underhanded as this."
• "This year the service was not good at all, all young kids with no people skills and no personality."
• "Really disappointed. Staff are really friendly and good to be clear. However, it's the management of the hotel that is the problem."
• "No info at all given on Check in for how things worked for someone in for first time."
• "When I complained at the reception desk I was just told 'sorry'!"
• "From the poor conditions of the rooms to the way overpriced restaurant and lack of accommodation for disabled people and the useless WiFi connection I don't understand how this hotel has a 4 star rating."
• "The costumer service was shockingly terrible and I work in costumer service so I know how much of a pain some customers can be but you have to do your best to accommodate as that's how you get future customers and profit."