Arrowe Park Hospital Reviews Summary

Staff and Service Quality

Pros:

• "Visited the Endoscopy unit today 10th November, greeted warmly by reception staff, seen by a lovely nurse named Flo, who immediately put me at my ease."
• "The attention and after care by your nursing staff in the unit was exceptional."
• "The Maternity ward and SCBU staff at this hospital are truly amazing."
• "The nurses did everything they could for us and my stepdad and to see them crying with us and giving us hugs when he passed was such a massive comfort."
• "I am so grateful to the midwives at the Womens and Children’s helping me during my birth in May."
• "The staff and doctors are caring, friendly and attentive and have kept us really well informed about how he is doing."
• "Our experience with Arrowe Park has been exceptional."

Cons:

• "Both my mum and dad lit their lifes at Arrow Park Hospital. I found the staff to be unresponsive to my parents needs."
• "One woman in a dark blue tunic was particularly rude to me."
• "Without looking up she said 'I am not going to change it'."
• "All through 2011 in and out of a&e with extremely bad chest pain. Dec 2011 misdiagnosed gall stones for bourneholms disease."
• "Decisions about Mike’s discharge plans were carried out in secret, I was totally blindsided."
• "Personally think all the a&e staff on reception and rude and think they are doctors, told my mother to be quiet cos she was crying in pain because they have sick people waiting?"
• "And dont bother complaining to the complaints department they always with hold complaints."

Facilities and Accessibility

Pros:

• "I was in and out in just over an hour!"
• "I even got a coffee and sandwich."
• "Had an Orthopaedic appointment today at short notice (cancellation) and they were fantastic."

Cons:

• "Right we parked the car In car park area. No proper parking sign or board No proper information of where to pay for parking!"
• "The hospital only had 1 lift out of 4 working so we had to wait for a while."
• "We came out in car park driving through the barrier were not opening…! Because I need not pay tickets And 4 cars behind."
• "You'd think Arrowe Park hospital would have helpful arrows telling you where to park. Instead, the arrows for patient parking direct you to a staff-only section."

Communication and Care

Pros:

• "Can’t thank the paramedics, A&E, and Ward OPAU for all the care & kindness they have shown my mum."
• "Thank you Chloe (from Women's Services) for your professionalism in Clinic on Tuesday 9 May 2023."
• "The whole team in the maternity ward after the operation was always there for us until the last minute we left the hospital."

Cons:

• "No feedback, appointments not being made properly. Disgraceful aftercare."
• "Heard a member of staff say 'waiting time to see a doctor was 6 hours', I was horrified."
• "The place needs shutting down there going to kill more people then they help."
• "The emergency department is so poor, they should act immediately not to keep patients for 12-13 hours and then say we cannot diagnosed and give a Paracetamol!"
• "The doctors are sometimes totally incompetent."
• "When I was sick a nurse looked at me like an inconvenience."
• "sent my mother home with zig zags in her eyes who has a heart condition."