Inchcape Jaguar Land Rover Kings Lynn Reviews Summary

Customer Service

Pros:

• "The service right from the first phone call was superb."
• "Gary put me at ease and more importantly, knows the business and has a great deal of experience and patience."
• "James Panter was a pleasure to deal with. Never had the hard sell but also v knowledgeable and helpful when choosing our final car."
• "I find all of the departments friendly and helpful and wouldn't hesitate to recommend them."
• "Booked in for the first m.o.t on Jaguar F-Pace, excellent reception from William."
• "First time we've used Inchcape. After talking to a Discovery owner of our dissatisfaction with Marshall's service he said he used Inchcape at King's Lynn and found staff their friendly and helpful."
• "Julian Haynes the Service Manager along with Will on the Service desk are once again the nicest guy's you could wish to deal with ensuring top service and customer care on every occasion."

Cons:

• "I went home rather angry and it took two weeks to get an explanation."
• "Where do you start when describing the dreadful service that you’ll receive from Inchcape in Kings Lynn?"
• "After 2 months of erroneous promises I had a call from the sales manager Peter and told that they will not do anything about it."
• "They may offer outstanding customer service if you're in the £100K Vogue league but for us lesser mortals expect to be treated like a second class citizen."
• "The team on servicing never seem to have enough people on to cope with the demand."
• "When asking a question regarding the button on my boot seemed to fall on deaf ears my money was not good enough !!!!!"
• "Completely incompetent service department."

Vehicle Condition and Preparation

Pros:

• "Our new Range Rover is gorgeous and they really did do a great job in tidying it up ready for sale."
• "Ken soon pointed out to us slight marks which he said he would get sorted."
• "James sorted everything including my number plate a collection date was agreed, when I went to collect the car James picked me up from the station and all was ready for me to drive away."
• "The Inchcape staff always look after my wife and our car exceptionally well."
• "Ken and his boss/team were fab and all dealt with my requirements to get the vehicle prepped ready for us to collect."
• "The service reception was first class. My vehicle was repaired the same day. And was returned to me cleaned."
• "Excellent customer service from the moment you enter showroom, very detailed account of vehicle status, minor problems being made aware and dealt with, car always valeted."

Cons:

• "There was dirty/oily hand prints inside the door pillar near the windscreen."
• "Not valeted dog hair grease and generally dirty."
• "When the car was washed they had left the passenger front window open so the seat was soaked with water."
• "Sales team good, valet poor - dog hairs in boot, smears on interior aluminium trim windowscreen has overspray from dash clean and smart repair (new Range Rover badges) poor fitment (off centre)."
• "Soon as I had the car from day one there were issues the car was not cleaned and full of mould."
• "Car was pouring white smoke out from day 1 and the following day the car had major running issues."
• "Their complimentary car cleaning service... left my car in a state where it required cleaning yet again."

After Sales and Support

Pros:

• "The reminder text was very helpful, and despite my requirements for additional work they bent over backwards to help me out and get the job done."
• "The after sales care was amazing."
• "Special thanks to William who arranged the work & for keeping me informed of progress."
• "Good greeting on arrival. Very well organised and hence speedy drop off and courtesy car collection."
• "James P was fantastic from start to finish. Kept every promise made and is a genuinely lovely person to deal with."
• "The video I received explaining the work done was an impressive touch too."
• "Good small dealership, that takes time to keep you regularly updated when car is in for repair, with daily progress calls from them."

Cons:

• "On purchasing the vehicle staff were only too happy to help. However, after the vehicle broke down 5 weeks later, no one was prepared to support or even discuss the problem on the phone with me from King's Lynn."
• "Sixth dealership visit in under 6 months, returning my Velar for more problem solving due to faulty mechanicals."
• "My repeated requests to have the car's software upgraded—due to persistent glitches with the main screen—had been ignored not once, but four times."
• "Despite receiving assurances regarding post-sale repairs, these were not fulfilled."
• "For nearly six months, I have been ensnared in a seemingly endless wait for a single part for my vehicle."
• "Despite my explicit request for a courtesy car due to the extensive wait, I was informed a mere day before the appointment that none was available."
• "Car broke down within 5 days of buying it."