Address: Unit 7 Tenth Ave W, Team Valley, Gateshead NE11 0HL, United Kingdom
Phone: +441914911578
Rating: 4.5
based on 158 reviews.
Customer Service
Pros:
"Always friendly staff, helpful and courteous."
"Absolutely delighted with the service I received and the price charged."
"The reception manager Andrew and team were very friendly and helpful."
"First time using Halfords auto centre @ team valley. Not too sure on the member of staffs name who I dealt with however he was very professional, helpful and put my mind at ease regarding my car."
"Really great customer service, I had overpaid for an online booking but it was taken care of in store."
"Friendly helpful staff and good quality work done."
"The staff members on reception are very friendly and helpful."
Cons:
"Appointment at 10am... I turned up at the garage to be told my car wasn't due in until 3pm."
"First time I'd been to this garage. Not particularly welcoming or friendly when I arrived."
"The young guy at the reception desk... he told me literally: 'you are the one who booked your car in yourself, no one forced you to do so'."
"Please avoid using this Autocentre for service. I had a major service done on the car and they have missed checking major items which I came to know later."
"The man on the desk was quite rude and basically said that is what I get for booking online."
"Terrible place, they're the most covid paranoid company I've visited, absolutely senseless."
"The staff where very unhelpful and just said they where to busy."
Booking and Scheduling
Pros:
"Had my Vehicle MOT tested and the service was exemplary, quick efficient, knowledgeable staff, Some good recommendations and very good working inside the covid rules."
"Everything was repaired at the same time with only a slight delay for delivery of parts."
"I had a slow puncture and I went to Halfords. They booked my car in immediately they said it would take around 2 hours. As it is close to the metrocentre I went shopping and received a call within the 2 hours to say my car was ready for collection."
"I booked for my MOT the night before and got a slot straight away at a time that was good for me, turned up at the test centre to realise it was the wrong one, the lads were great and told me not to worry and they would fit me in."
"Work was completed quickly and I was contacted within an hour to collect my car."
"Extremely easy to book using the online system."
"From making the online booking to collecting car following the MOT the service was brilliant, very easy booking system and pleasant staff."
Cons:
"I had my car booked in for an air con check at 11:30... Arrived at Halfords at 11:30 to be told three people had booked at the same time and it would be 15:00 by the time they'd even get to my car."
"Booked in for an early morning slot so I could get tyres and alignment done quickly and be back on the road as early as possible. Very disappointed by the slow service, lack of communication."
"Dropped car off at 8:30 AM... Was told after 6 hours of the car being there that nothing could be done about a noise on my suspension."
"Booked my car slot well in advance at a late morning slot to make sure I missed the terrible peak time traffic for drop off and collection ... right in the middle of peak traffic."
"Booked a brake inspection online for 10am. Arrived promptly and they said it'll be ready to pick up at half 3!"
"A bit disappointed, we booked for an 8.30 slot on Saturday which tied in nicely with my working day. I arrived at 8.15 only to be told that it would 1.5 to 2 hours to change 2 tyres."
"I booked online for an air con anti-bacterial clean at Halfords Team Valley and subsequently arrived 08:20 2 days later, giving my name to the guy on reception. I was told that I must be in the wrong place as there was no record of the appointment."
Quality of Work
Pros:
"Had all my cars serviced and repaired here never had any problems and never had a breakdown thanks to Andrew and his team that's why I keep going back."
"Amazing service as ever! I work close to the centre and had a totally flat tyre at work. No drama’s! Just picked up the phone, booked in the car and it was done in a couple of hours."
"Ordered new tyre online - excellent price (cheapest by several pounds)."
"Great service. Popped in on a busy Monday morning to get my tyre puncture repaired. Unfortunately it wasn't repairable but they fitted a new one in a few hours for me at a very reasonable price."
"Service and Mot, done well, My car now drives as good as new again."
"Great service from this depot, I bought their budget Landsail tyres for the rear wheels of my 2009 VW Passat estate and at 68DB they are the quietest tyres that I have ever used."
"The workshop is very clean and well laid out (which I like to see)."
Cons:
"Car failed MOT with Halfords, told it needed a new suspension bush on drivers side, quoted £192 to do repair with Halfords."
"Originally gave five stars and a glowing review however having paid for full service which included changing the pollen filter I was annoyed to find this had not been changed."
"Booked in for MOT and service. Was then told car would need £1200 of repairs to pass MOT, but that they had still done the service, so was charged £197."
"Absolutely appalling. Broke an ABS sensor when replacing bearings, spoke to customer services and have been expecting a call back, which hasn't happened."
"Not trust worthy! I have had issues with my air condition and after few visits to this Halfords auto centre I was told the radiator needs to be changed. I paid and got it changed. ... I was advised once again that I need a new compressor as this one is leaking."
"Absolutely rubbish 200 pound for a brake pipe advisorys on new parts shocking prices."
"Used Halfords for a few things such as new tyres, punctures, MOT'S, servicing ect. This time had taken my car in for two wheel bearings to be fitted, got a phone call to say they had taken 5hrs to just do one side and that they had broken the ABS sensor."