Five Guys Tower Bridge Reviews Summary

Burger Quality

Pros:

• "First time at Five Guys and I have to say one of the best burgers I have ever had, i had a bacon double cheeseburger."
• "Their spicy 🌶️ fries is really good and burger was normal."
• "The burger tasted awesome. Could be the best burger I have tried so far."
• "The food was great, but the price was too high for fast food."
• "The burgers here are good, juicy, and delicious, especially this branch, which has a highlight on the river."
• "What can I say? It's a Five Guys, so you're in for a seriously good burger and fries."
• "I had an absolutely amazing experience at Five Guys Tower Bridge in London! The Bacon Cheeseburger was a flavor explosion."
• "The burger as usual AMAZING but it was really to lovely team that deserve such a reward as the place is clean and organized and the positive energy all around!!!!"

Cons:

• "Nothing special, definitely a normal burger, the fries are normal even soaked in a little oil."
• "I've never really been that impressed by the food and not at all by the fries that they're so well known for."
• "The burgers were cooked but squashed into the bun, onions looked like the shells from the peanuts and lettuce resembled John Inman."
• "I've only ever had their milkshakes because they don't have halal food."
• "The burger was cold and the meat hard or overcooked, after the meal our stomach started to feel bad."
• "Ate the burger with my girlfriend, the burger was cold and the meat hard or overcooked."
• "I've only visited a Five Guys once before and after a second visit some six years later I suddenly remember why."
• "I find five guys very expensive. It's very trendy and loads of people like it, but to me it just seems like an over priced Burger King."

Service and Staff

Pros:

• "Busy sunny Sunday lunch spent in this branch with my husband: overall experience? 10/10. Smiling crew, spotless place."
• "This branch stands out for two reasons. The excellent view and the extremely polite and patient lady who served us at the counter."
• "I visited five guys tower bridge on Sunday at busy time and still the service was nice and fast."
• "1st time visit. Great view! Staff were great, attentive & happy to answer questions."
• "I recently visited the Five Guys at Tower Bridge, marking my 50th branch experience. The attentive wait staff regularly checked in."
• "Staff absolutely smashing it on the service front. Polite and efficient, you won't get better service in the area."
• "The burger tasted awesome. And the lady at the counter was very lovely and kind."
• "Visited Tower Bridge store on Monday evening. Food and customer service was fantastic so friendly and helpful."

Cons:

• "However, the guy manning the packing area needs to find a new job. Service was pretty slow in general."
• "Horrendous customer service from Steven, the so called manager. We felt humiliated by his attitude."
• "Had ordered a p.butter shake with Xtra p.butter half hour ago an Asian lady wearing a black uniform I guess she is a manager she didn’t put for me xtra p.butter."
• "I went there to buy cajun fries and a burger but was disappointed heavily. This black girl took my order and then forgot to pass it on I guess."
• "The staff were vile to them, calling them “thick people” and “complete idiots” as they walked away after being told it was closed."
• "Staff were rude and extremely slow and it was clear that food was sitting around in the preparation area for some time."
• "I had to wait 30 minutes and the fries were soggy still and the extra fries they give with the bag was barely there."
• "The staff was annoyed at everything I said."

Price and Value

Pros:

• "The drinks are free refills from the Coke freestyle machines."
• "The food was great, but the price was too high for fast food."
• "A great casual restaurant, food is cooked fresh in front of you. Everything is fresh, and you can tell. Good value for money."
• "My first initial thoughts at the price was that it was a little expensive."
• "I'm a huge fan of Five Guys. Perhaps my favourite dirty burger. Portion sizes are great."
• "Great food, made/cooked fresh when we ordered. Lovely outdoor space and the best views of Tower Bridge, especially from the panoramic windows upstairs!"
• "The burgers on my opinion are just about avarage, the fries are good and the milkshakes are really tasty."
• "All Five Guys are the same. Awesome burgers and the best chips I've ever had."

Cons:

• "This place serves delicious burgers, chips and milkshakes however they are quite pricey."
• "The food was great, but the price was too high for fast food."
• "Nothing special, definitely a normal burger, the fries are normal even soaked in a little oil."
• "I genuinely can't work Five Guys out, the standard between locations varies considerably."
• "Lovely service from the Indian lady at the ordering station. Shame the large chips at over £6 was greasy and a good amount weren't edible."
• "Very overpriced for what it is. Found parts of the burger to be a bit cold, and not all an even temperature."
• "I’ve only visited a Five Guys once before and after a second visit some six years later I suddenly remember why."
• "I find five guys very expensive. It's very trendy and loads of people like it, but to me it just seems like an over priced Burger King."