Mercedes-Benz and smart of Nottingham Reviews Summary

Customer Service

Pros:

• "Came into the dealership today and was greeted with the best customer service by an employee named Jarrell."
• "Thank you to the sales team you were all amazing."
• "Both Harriet and Craig were also a great help."
• "Phil Lichfield went above and beyond to help us."
• "Pete W was absolutely fantastic throughout the whole process."
• "Dropped my car off for service yesterday was greeted by malikah and Haseeb both had bubbly personality making it a very easy and comfortable experience."
• "The staff at Mercedes NG2 couldn’t have been nicer and more helpful on my visit... Great job on the car too."

Cons:

• "Addition: It turned out that my car had a problem which Mercedes couldn’t fix. No interest was taken by the dealership in helping."
• "I was eventually informed that the fault could not be repaired and the car was handed back to the dealer."
• "They fail to communicate across dealerships, they fail to properly advise on faults and they fail to deliver against their own standards of customer care."
• "Once you have bought a car from these people don’t expect anything other than hassle and expensive bills."
• "Avoid! I came in to have my car valued to sell... You’ve completely wasted my time and money."
• "Terrible service, unprofessional and uncooperative."
• "I was then left waiting until 1pm with no communication other than a text message/email advising me that my car needs new wipers."

Sales Experience

Pros:

• "Sales staff made buying a car an enjoyable experience."
• "Thank you to Gurjinder. Came in to look for a car and came out with a new car."
• "We cannot thank him enough for his knowledge and unpushy approach to car sales."
• "Gurj helped me today!! I found him very friendly, willing to go the extra mile and knowledgeable."
• "Rosie Luckhurst who conducted and facilitated the sale immaculately from start to finish."
• "Special thanks to Nick who made the process very easy and straightforward."
• "A very good experience in buying a used E-class in Mercedes-Benz of Nottingham, Obi helped a lot."

Cons:

• "Came to buy a car. Was dealing with Fiona. Was very rude."
• "Humiliating experience with discrimination that you won't be expecting from this world class dealer!"
• "Shame on you having rude, obnoxious and arrogant staff working there."
• "We felt like being threatened and locked in the dark room, because of our racial, because of the class of car we picked."
• "Had demonstrator car booked for a test drive signed all paperwork staff went to collate the keys he came back & said Rosie the sale woman said you took a car out for a test drive about year ago & never bought a car so basically you can not take the demonstrator car out for a test drive."
• "Horrible experience as I drove three hours from London to my 2:30 PM test drive appointment there to be told at the reception that the car was sold @ 9:00 Am in the morning."
• "The rude service member which i’m not going to name and shame was disrespectful."

Vehicle Quality

Pros:

• "I have a new dream car."
• "Really happy with Mercedes."
• "The car I bought is fantastic, looks brand new!"
• "We have had great experience purchasing our new A class from the team at Mercedes Nottingham."
• "The best experience one can have purchasing a car."
• "Fantastic experience buying my first Mercedes, as well as my first new car."
• "Collected new car from Nottingham, handover with Jarrell was fantastic, he has excellent product knowledge which made me feel very confident in using all features."

Cons:

• "The side mirror and heated seat not working when I first pick up my vehicle at Mercedes Birmingham car park."
• "So we had brought a car in with working AC, was given back to us with AC not working, obviously no one had bothered to check the vehicle AC was working even though I had paid for the extra AC service that was offered at digital check-in."
• "There were some glitches on the car's exterior that need to be polished up to Mercedes' high standard with Approved Used cars sale."
• "Every Mercedes comes with 30 year anti corrosion warranty when they leave the manufacturer. My cars 16 years old and has a rust hole due to the metal that has become weak."
• "The car wasn't arrived as promised."
• "The car shown in the website wasn't ready but need a huge work on fixing, for even a month."
• "When driving home with my wife I nearly crashed the car as my wife is petrified of spiders."

After Sales Support

Pros:

• "Fantastic customer service by the service department, particularly Paul & Corey."
• "Took my car into the workshop due to a coolant issue. Service from start to finish was excellent and I was able to work whilst the fault was corrected."
• "In the end he had fixed our car at no cost which was excellent, so thank you Inchape Mercedes-Benz Nottingham."
• "Would definitely recommend Rosie and Mercedes to anyone looking for a 5-star service."
• "Had an airbag changed and couldn't even tell the dashboard had been out. 5 star service."
• "Having had problems on previous visits, we were really please with this years servicing of our Mercedes."
• "Visit Mercedes dealers after a Car recall. The personnel who helped me were professional and their customer service was very good."

Cons:

• "I recently visited the shop for an MOT and a visual check on my car. Regrettably, upon returning to collect my car, I discovered that it hadn't been cleaned as agreed upon."
• "This is my bad experience at Birmingham and Nottingham Mercedes. After I have paid for the vehicle, Mercedes did not check the vehicle completely and seriously."
• "Despite pointing out that our tyres are potentially damaged and leaking air, they insisted that they are completely fine."
• "I still have 3 months warranty but I will not use it at all as I am afraid to step in this service traps again."
• "Chasing up to get a price was a pain and needing my car all day for a satnav update wasn't ideal."
• "I took the Mercedes GLA I recently purchased for diagnostics after I noticed a strange noise coming from the lower gears."
• "The service/maintenance team is non serious."