Halfords - Blackpool Reviews Summary

Customer Service

Pros:

• "Had a bulb replaced. Phil (endearingly named the scouser on site) was absolutely brilliant."
• "Went to Halfords since my cam corder wasn't working. A fab lad named Sean popped out and had it sorted in 2 minutes."
• "The staff were very efficient."
• "The gentleman who served me was very pleased and helpful. He sorted the order out and chatted with me whilst doing it."
• "Staff were very helpful in particular the fitting technician Who took the time to explain the functions of a stop start battery."
• "Staff are all professional, helpful and polite."
• "Excellent customer service from start to finish."

Cons:

• "Absolutely a disaster the stem for the handlebars £17.95 has 2 bolts missing."
• "Staff are abrupt, discourteous and don't seem to know what they are doing."
• "Ive just had the worst customer service experience I can remember for quite some time."
• "19/10 store assistant was not very helpful said that they do not list a roof bars for my vehicle... The staff inside was as much use as a chocolate teapot."
• "I found the man who was behind the counter to be unhelpful, rude and patronising."
• "Shocking! Purchase a bike pay for it to be built book an appointment to collect turn up on time to be told it's not yet been built!"
• "Dismal, asked for a part and I was told there is no such thing as a smart car."

Staff Knowledge & Efficiency

Pros:

• "Really helpful and friendly always happy to show you where things are, seem really knowledgable as the guy the other day took me straight to the product I needed."
• "Lady in the bike section very helpful, knew her products very well."
• "Great visit to Halfords Blackpool, to collect some cycling pedals staff friendly, full OK knowledge and advice."
• "Fantastic service from John! Listened to what I was after and really helped me and gave me loads of information!"
• "Kelsey is an absolute asset to the team at Halfords Blackpool and provided the text book definition of great customer service."
• "The staff are always friendly and attentive."
• "Very professional, polite and knowledgeable team. Excellent service!"

Cons:

• "There never seems to be enough staff in the bike department."
• "Due to technical issues in shop today, the staff were turning away customers."
• "The 'technician' firstly attempted to connect to the wrong port with his pressure gauge, then struggled to find the appropriate port."
• "Most of the staff are incapable of doing their job not letting you explain exactly what you needed."
• "The lady on the till seemed patronising towards me when I said I had no idea what I needed, she seemed impatient with me."
• "Total incompetence!"
• "Guy or lad I should say very abrupt."

Product & Service Quality

Pros:

• "Every time I visit a Halfords I come out with what I went in for."
• "What I bought was very good value."
• "Needed my wipers changing as they were hanging on for dear life. Went in, the lovely Emmett served me and helped me find the wipers I needed then fitted them - all within 5 minutes."
• "Have used the bike department a few times, for services and repairs, always repaired on time, Mark is always helpful and professional."
• "Got a great deal on my parts and fitted them with ease."
• "Items purchased was a great price and of good quality."
• "The product was good and well worth the price paid."

Cons:

• "I was told that the bike needed some expensive repairs which was a bit of a shock as it hasn't done that many miles."
• "4 month old bike, part damaged isn't covered by warranty apparently its wear and tear in the bike drivetrain."
• "Bikes breaks were shot after 4 weeks."
• "After going on the website looking for a new bike I went for one that was in stock at my local store only to be told that the one that shows in stock is the display and won’t be able to take one home with me and would have to wait a week for it to be built."
• "Put my 4 month old ebike in for repair a week ago. Collected today. Bike serviced but intermittent electrical fault needs a part which is on back order until December."
• "Dreadful is all I can say. Took bike in on the Saturday, was told it'd be ready on the Monday... I was told the tech isn't in till Friday as he's on holiday."
• "When I took bike out to try it there is a knocking sound from the back wheel and the electric option doesn't work."

Store Experience

Pros:

• "The store was using covid safety measures and had hand sanitizer, I felt safe."
• "Halfords will help you for free! That is the core of it to me."
• "It's nice to be greeted by a friendly assistant. Halford's, take note, Emmett is a credit to your company."
• "I was approached by a young man who said he would open another till in order to serve me faster!"
• "Great service greeted at the door on my arrival."
• "Ordered online and given a time for collection. Notified early by SMS that my items were ready for collection."
• "Great shopping experience and fully Covid secure."

Cons:

• "Went in to purchase my daughter a bicycle... 'It's costa coffees fault happens all the time'."
• "Went in to purchase my daughter a bicycle. Told on arrival 'card machine down' with a shrug of shoulders from a disinterested looking member of staff."
• "The fitter was however disinterested and I felt my asking for help was inconvenient."
• "A member of staff came outside to do this in a heavy downpour."
• "Visited halfords squires gate store was virtually empty... we were made to wait 20 mins outside."
• "After walking in and smelling the foul Odour produced from the large male stood at the checkout, I had to put my mask on."
• "Prices don't always match online, very annoying as it's always higher in the shop and never lower."