The York Dungeon Reviews Summary

Experience Quality

Pros:

• "Absolutely brilliant! It's interesting, interactive and hilarious and would highly recommend this to everyone!"
• "The performers were shockingly good and made the experience 5 star."
• "Great experience, actors very funny and brilliant in their roles."
• "By far it was the highlight of my trip to York. I cannot recommend highly enough."
• "The actors were fantastic and the rooms were well done out."
• "The staff were impeccable and such good actors they should really give themselves credit, they did a fantastic job."
• "The actors are fantastic and enjoy what they do."

Cons:

• "After looking forward to this for weeks I was left disappointed. The first room you go into the actor in there was terrible!"
• "However, I wasn't expecting to be involved in the attraction, and as a person who is terrified to talk in public, I was quite stressed during the whole experience."
• "Very dark, with narrow tunnels and in parts very low ceilings."
• "I will say people with mobility issues may struggle a lot of the tour is done in the dark, it's hard to see where you're walking sometimes."
• "Also children may find it scary, there were a couple of kids on the tour and they were frightened by it."
• "There were some kids (aged ~11) and a couple were pretty frightened so not to be recommended for the faint hearted."
• "And it was very little history being told."

Accessibility

Pros:

• "There are stairlifts for the disabled."
• "Great for adults, couples and families with kids."
• "It is supposedly kid friendly and the staff to try very hard to accommodate children with stickers to let peeps know throughout the tour that they are sensitive flowers."

Cons:

• "I wouldn't say it's wheelchair accessible."
• "Not suitable for wheelchairs and no toilets available."
• "I have to use a wheelchair, and cannot climb stairs."
• "There is no wheelchair access."
• "Sadly it *did not* seem to be accessible for those with physical health needs."
• "Would say it isn't suitable for children under 10 years old."
• "I wouldn't personally recommend it to kids under 8, maybe even under 10. There's no hard swearing, but it can be quite scary."

Value for Money

Pros:

• "It was about an hour an half long and it flew by, well worth the money."
• "One of the best trips, well worth the money. Characters played in each part of the dungeon were scary, informative with some history."
• "The whole experience went on for slightly over an hour so it felt like we got a decent amount of entertainment for our money."

Cons:

• "Attended on a whim, very expensive at £23 per person (apparently the tickets are cheaper if booked online!!!)"
• "What is there is fantastic, although it isn't cheap, especially if you have a big family."
• "It's pricey and I was hesitant to pay for our whole family."
• "However to charge £12 for ONE picture is just robbing people."
• "The only nice memory are 3 pictures for which you pay £20. The trip inside the dungeon is also £20."
• "Shame the photos were so expensive, we would have bought a single photo had it been a fiver or less but £20 on top of what we had already paid was too much."
• "For what you get the price I think doesn't reflect this so a bit overpriced in my opinion."

Booking and Facilities

Pros:

• "I pre-booked tickets online for The York Dungeon experience to attend on Sunday 09 July. We managed to avoid queuing and were taken in immediately to begin with the tour."
• "Booking was easy."
• "We managed to get discounted tickets using @kids_pass."

Cons:

• "We were having trouble with the online booking system."
• "Only issue is that photos were insanely expensive - £20 to buy, which seems unnecessary."
• "The gift shop was reasonably priced with lots of fun things to buy, though the pictures were pricey."
• "Had a bad experience with one of the staff."
• "Visited with my teenage daughter. Bought anytime tickets for flexibility but didn't realise that meant having to queue when we got there."
• "Very unpleasant experience with the cashier."
• "The biggest joke was the £20 photo fee afterwards."